Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
Generic

Valentina Mákos

Budapest

Overview

4
4
years of professional experience

Work History

Social Media Marketing Manager

Urosystem
01.2021 - 02.2022
  • Managed multiple social media platforms for increased engagement and audience growth.
  • Maintained consistent brand voice across all channels, fostering trust among followers and customers.
  • Monitored industry trends to stay ahead of competitors, adjusting tactics as needed.
  • Analyzed performance metrics to optimize content strategy and improve overall reach.
  • Developed customized paid advertising campaigns for maximum return on investment.

Translator

Project-Based
10.2022 - Current
  • Providing verbal translations at contract negotiations in formal settings in Russian and Hungarian.
  • Translating documents from Russian to English and Hungarian.
  • Providing real-time interpretation services during conferences, contributing to seamless communication between speakers and attendees.
  • Assisting foreign language-speaking clients with inquiries.
  • Proofreading, editing and improving documents of different sizes.

Teaching Assistant

Department Of Constitutional And Comparative Law
09.2023 - Current
  • Supporting the work of instructors and researchers.
  • Handling administrative, technical, and professional preparatory tasks.
  • Assisting in the organization and preparation of events and conferences, as well as participating in them.
  • Maintaining communication with students and university partners.

Bilingual Customer Service Representative

DoTERRA
02.2023 - 02.2024
    • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Russian languages.
    • Maintained and managed customer files and databases.
    • Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
    • Utilized advanced knowledge of products and services to provide accurate information to customers while upselling when appropriate.
    • Efficiently processed customer orders, returns, exchanges, and refunds according to established guidelines while maintaining accuracy and thoroughness.
    • Provided exceptional support to customers experiencing technical difficulties by troubleshooting issues and liaising with IT departments as needed.
    • Mentored new hires by sharing best practices, offering guidance, and modeling exemplary customer service techniques.

Tourist Animator and Manager

Balaton
06.2020 - 08.2022
  • Organized events for hotel and camping guests and providing entertaining activies to children.
  • Mentored junior animators, providing guidance on improving technical and communicational skills.
  • Secured repeat bookings by maintaining strong relationships with clients and providing exceptional customer service.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Coordinated schedules and timelines for events.

Education

Bachelor Studies - International Management

University of Public Service
Budapest
2025

Skills

  • Fast Learner
  • Communication Skills
  • Problem-solving abilities
  • Critical Thinking
  • Customer Service
  • Data Collection
  • Staff Training
  • Product Sales
  • Microsoft Office Suite Proficiency

Languages

Hungarian
Russian
English

Hobbies

In my spare time, I immerse myself in language learning, currently mastering Japanese and German. I also indulge my passion for programming by developing indie games. Additionally, I enjoy reading literature and staying active with outdoor pursuits like hiking.

Timeline

Teaching Assistant

Department Of Constitutional And Comparative Law
09.2023 - Current

Bilingual Customer Service Representative

DoTERRA
02.2023 - 02.2024

Translator

Project-Based
10.2022 - Current

Social Media Marketing Manager

Urosystem
01.2021 - 02.2022

Tourist Animator and Manager

Balaton
06.2020 - 08.2022

Bachelor Studies - International Management

University of Public Service

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Valentina Mákos