Valentina Mákos
Budapest
Overview
4
4
years of professional experience
Work History
Social Media Marketing Manager
Urosystem
Budapest (Remote)
01.2021 - 02.2022
- Managed multiple social media platforms for increased engagement and audience growth.
- Maintained consistent brand voice across all channels, fostering trust among followers and customers.
- Monitored industry trends to stay ahead of competitors, adjusting tactics as needed.
- Analyzed performance metrics to optimize content strategy and improve overall reach.
- Developed customized paid advertising campaigns for maximum return on investment.
Translator
Project-Based
Budapest
10.2022 - Current
- Providing verbal translations at contract negotiations in formal settings in Russian and Hungarian.
- Translating documents from Russian to English and Hungarian.
- Providing real-time interpretation services during conferences, contributing to seamless communication between speakers and attendees.
- Assisting foreign language-speaking clients with inquiries.
- Proofreading, editing and improving documents of different sizes.
Teaching Assistant
Department Of Constitutional And Comparative Law
Budapest
09.2023 - Current
- Supporting the work of instructors and researchers.
- Handling administrative, technical, and professional preparatory tasks.
- Assisting in the organization and preparation of events and conferences, as well as participating in them.
- Maintaining communication with students and university partners.
Bilingual Customer Service Representative
DoTERRA
Budapest
02.2023 - 02.2024
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Russian languages.
- Maintained and managed customer files and databases.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
- Utilized advanced knowledge of products and services to provide accurate information to customers while upselling when appropriate.
- Efficiently processed customer orders, returns, exchanges, and refunds according to established guidelines while maintaining accuracy and thoroughness.
- Provided exceptional support to customers experiencing technical difficulties by troubleshooting issues and liaising with IT departments as needed.
- Mentored new hires by sharing best practices, offering guidance, and modeling exemplary customer service techniques.
Tourist Animator and Manager
Balaton
Budapest, Paks, Tiszakécske, Herceg Novi
06.2020 - 08.2022
- Organized events for hotel and camping guests and providing entertaining activies to children.
- Mentored junior animators, providing guidance on improving technical and communicational skills.
- Secured repeat bookings by maintaining strong relationships with clients and providing exceptional customer service.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Coordinated schedules and timelines for events.
Education
Bachelor Studies - International Management
University of Public Service
Budapest2025
Skills
- Fast Learner
- Communication Skills
- Problem-solving abilities
- Critical Thinking
- Customer Service
- Data Collection
- Staff Training
- Product Sales
- Microsoft Office Suite Proficiency
Languages
Hungarian
Russian
English
Hobbies
In my spare time, I immerse myself in language learning, currently mastering Japanese and German. I also indulge my passion for programming by developing indie games. Additionally, I enjoy reading literature and staying active with outdoor pursuits like hiking.
Timeline
Teaching Assistant
Department Of Constitutional And Comparative Law
09.2023 - Current
Bilingual Customer Service Representative
DoTERRA
02.2023 - 02.2024
Translator
Project-Based
10.2022 - Current
Social Media Marketing Manager
Urosystem
01.2021 - 02.2022
Tourist Animator and Manager
Balaton
06.2020 - 08.2022
Bachelor Studies - International Management
University of Public Service