Profilo professionale
Panoramica
Esperienza lavorativa
Istruzione
Competenze
LANGUAGES
ADDITIONAL PROFILE HIGHLIGHTS
Certificazioni
Disponibilità lavorativa
Cronologia
Piacere, sono

SARA MANARA

Rome

Profilo professionale

Experienced Airport Operations Professional with a strong background in Check-in and Gate Management . Highly skilled in Conflict Resolution and Communication in crisis situations , with strong Emotional Intelligence and proven Team Coordination abilities.

I have several years of work experience and have consistently demonstrated flexibility and a strong willingness to learn , taking on a variety of roles and responsibilities. I am proactive and adaptable , ensuring full reliability both in carrying out assigned duties and in covering work shifts, including night shifts, weekends, and public holidays .

I am currently seeking a position that will allow me to continue growing professionally , leveraging my ability to work effectively within a team and my strong commitment—qualities that have always been recognized by my previous employers.

Panoramica

8
anni di esperienza professionale
1
Certificato

Esperienza lavorativa

American Airlines
Rome

Airport Ground Staff – Check-in & Gate Agent
2018.01 - 2026.01 (8 education.years_Label)

Panoramica del lavoro

  • Manage end-to-end passenger processing including check-in, boarding, and gate coordination for international and long-haul flights.
  • Act as primary interface between airline, flight crew, airport authorities, and passengers during standard and disrupted operations.
  • Lead passenger communication during delays, cancellations, misconnections, and emergency scenarios with authority and clarity.
  • Deliver high-touch customer care for premium passengers, families, PRMs, and unaccompanied minors.
  • Apply U.S. aviation standards and American Airlines procedures with strict regulatory compliance.
  • Maintain operational excellence under intense time pressure, ensuring safety, punctuality, and service quality.
  • Recognized for calm decision-making, emotional intelligence, and professionalism in critical situations.
  • Dedicated Staff for American Airlines
  • Rome Fiumicino Airport

Istruzione

Bachelor's Degree from Psychology

Panoramica dell'università

  • Third Year – Currently Enrolled
  • Focused studies in human behavior, stress response, emotional intelligence, and interpersonal dynamics applicable to aviation and service environments.

Liceo Linguistico Federico Enriques
Rome

High School Diploma from Linguistic Studies

Panoramica dell'università

  • Final Grade: 96/100
  • Media dei voti: 96/100

Melville Senior High Scholl
Perth

high scholl from 3 month experience
2013-07

Panoramica dell'università

Competenze

  • Airport Operations
  • Check-in & Gate Management
  • Passenger Experience
  • Customer Care Excellence
  • Emergency & Irregular Operations
  • Conflict Resolution
  • Crisis Communication
  • Multicultural Interaction
  • Stress & Time Pressure Management
  • Emotional Intelligence
  • Team Coordination
  • Capacità di ascolto attivo
  • Capacità di adattamento e flessibilità
  • Attenzione ai dettagli
  • Strategie relazionali
  • Capacità comunicative e relazionali

LANGUAGES

Italian (Native)
English (Fluent – Cambridge B2)
French (Professional Working Proficiency)
Spanish (Professional Working Proficiency)

ADDITIONAL PROFILE HIGHLIGHTS

ADDITIONAL PROFILE HIGHLIGHTS
  • International exposure through academic experience in Australia (Perth).
  • Strong adaptability developed through extensive on the road travels across Europe.
  • Background in music (acoustic and electric guitar), enhancing discipline and creative thinking.
  • Sailing and outdoor activities strengthening teamwork and situational awareness.
  • Certified scuba diver, trained to follow strict safety procedures and make sound decisions in challenging environments.
  • Sport-driven mindset with high energy, physical endurance, and a strong inclination toward dynamic roles.

Certificazioni

Cambridge English First Certificate Level B2

Disponibilità
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Cronologia

Airport Ground Staff – Check-in & Gate Agent
American Airlines
2018.01 - 2026.01 (8 education.years_Label)
Liceo Linguistico Federico Enriques
High School Diploma from Linguistic Studies
Bachelor's Degree from Psychology
Melville Senior High Scholl
high scholl from 3 month experience
SARA MANARA