Claudia Fortuna

• Resolved customer issues quickly to close deals and boost client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Development of strategic business partnerships for sales network expansion and new customer acquisition.
• Preparation and presentation of quotations and business proposals.
• Assisting staff in solving any customer problems.
• Business development activities to research and identify new sales opportunities in the market.
• Management and development of customer portfolio with business development activities and acquisition of new business partners.
• Analysis of sales reports to evaluate performance and business trends.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.

Preparing of contracts, negotiating rates and best deals for Italian and foreign suppliers. Commercial and technical management of more complex negotiations directly with travel agencies. New product launches in synergy with sales force, planning and control of sales analysis, benchmarking, commitment analysis, supplier and customer relations, problem solving, product development, product quality supervision. Ongoing discussion with the Revenue Team to agree on the correct placement product on the B2Band B2B site. Managing and resolving any issues arising between the supplier and the customer

Ongoing support to the Contract Manager, brochure

proof reading, brochure layout, product uploading into management software, managing contracts between hotels and the company, pricing drafting support, technical assistance to the front and back office

Individual and group travel for middle/high target clientele. Hotel reservations, tours and ancillary services. Contact with foreign suppliers. Front office activities with quotation services, sales and management of alternatives solution incase of the services required by the clients are not available. Destination consulting, booking, and travel agency support. On-site problem management and resolution.

Flights and hotel reservations, car rentals, booking excursionsand guided tours, issuing vouchers and travel documents,booking study abroad courses for Italian students, managingtourist visas for foreign stays

• Development of strategic business partnerships for sales network expansion and new customer acquisition.
• Preparation and presentation of quotations and business proposals.
• Assisting staff in solving any customer problems.
• Business development activities to research and identify new sales opportunities in the market.
• Management and development of customer portfolio with business development activities and acquisition of new business partners.
• Analysis of sales reports to evaluate performance and business trends.