Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
FEDERICA CAVALLARO

FEDERICA CAVALLARO

Rotterdam

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Store Manager

QoQo Massage
07.2023 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Hr

QoQo Massage
07.2022 - 04.2024
  • Participated in regular HR audits to ensure compliance with labor laws and regulations.
  • Oversaw HR technology implementations, streamlining processes and enhancing data-driven decision making.
  • Analyzed HR metrics to identify trends and inform strategic decision-making processes.
  • Collaborated with HR team to ensure seamless onboarding for new hires.
  • Assisted HR with personnel onboarding and training, contributing to efficient team integration.
  • Collaborated with HR team to develop comprehensive benefits strategies tailored to organizational needs.
  • Collaborated with HR department to maintain employee records, ensuring accuracy and compliance.
  • Led decision-making and implementation of HR policies, procedures, programs and functions.
  • Coordinated with HR professionals to recruit qualified candidates for open driver positions.

Secretary

Vmph
10.2019 - 08.2021
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Creation album

Steward

Radicepura Garden, Segretaria
09.2018 - 02.2019

Massage Therapist

Qoqo Massage
09.2021 - Current
  • Improved overall client well-being with customized aromatherapy blends during massage sessions.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Promoted wellness by educating clients on self-care and stress management techniques.

Education

Economy And Management

Mercatorum
Rome, Online

Diploma di scuola secondaria -

Istituto Tecnico Economico Edoardo Pantano

Diploma -

Goethe Institut Attestato di partecipazione

Skills

  • LANGUAGES
  • Inglese — Advanced
  • Spagnolo — Elementary
  • HR consultant with proven
  • Expertise in managing interpersonal
  • Relationships and implementing
  • Corporate policies aimed at employee
  • Well-being
  • LINGUA MADRE : italiano
  • Gestione autonoma della
  • Posta e-mail / Microsoft O ce
  • Posta
  • Elettronica / GoogleChrome /
  • Google / Social Network /
  • Editing foto
  • Video e audio con Adobe
  • Photoshop / Utilizzo software
  • Editing fotogra co
  • (Adobe Lightroom Adobe
  • Photoshop)
  • Familiarità con la codi ca
  • Delle fatture
  • Dotato di spirito di gruppo e
  • Essibile
  • Analisi dei ussi di cassa
  • Programmi per la contabilità
  • Generale
  • Gestione e cace del tempo
  • Buona conoscenza del
  • Computer (PC e Mac)
  • Conoscenza di PeopleSoft
  • Eccellenti tecniche
  • Manageriali
  • Solide capacità di
  • Comunicazione
  • Forti capacità organizzative
  • Gestione delle buste paga
  • Specialista della soddisfazione
  • Degli ospiti
  • Operazioni e gestione
  • Alberghiera
  • Gestione del marchio
  • Competenze di
  • Movimentazione del denaro
  • Inserimento dati
  • Controllo e piani cazione dei
  • Costi e dei bilanci
  • Leader nato
  • A dabile
  • Esperienza di reception
  • E ciente
  • Generazione e gestione dei
  • Ricavi
  • Conoscenza di Software
  • Microsoft

Timeline

Store Manager

QoQo Massage
07.2023 - Current

Hr

QoQo Massage
07.2022 - 04.2024

Massage Therapist

Qoqo Massage
09.2021 - Current

Secretary

Vmph
10.2019 - 08.2021

Steward

Radicepura Garden, Segretaria
09.2018 - 02.2019

Economy And Management

Mercatorum

Diploma di scuola secondaria -

Istituto Tecnico Economico Edoardo Pantano

Diploma -

Goethe Institut Attestato di partecipazione
FEDERICA CAVALLARO