MAHENDRA SINGH RANAWAT
Macerata,Italy
Summary
Globally-oriented hospitality and tourism professional with international academic training and current front-line experience in guest services. I seek to contribute to the Ministry of External Affairs through my deep intercultural understanding, fluency in English, and hands-on experience in managing international clientele and front office operations.
Overview
2026
2026
years of professional experience
8
8
years of post-secondary education
Work history
Front Office Agent
Borgo San Felice, Relais & Châteaux
Tuscany, Italy
05.2025 - Current
- Welcoming and managing international guests in a luxury resort environment.
- Handling front Management operations, concierge services, guest inquiries, and reservations.
- Collaborating with multilingual teams to ensure smooth guest communication and satisfaction.
- Developing protocol and etiquette skills suitable for high-profile and diplomatic guests.
Guest relations agent
Planet Hollywood Resort
Goa, India
- Facilitated excellent guest experiences and resolved service issues efficiently.
- Learned and implemented guest profiling, feedback management, and rapport building.
- Supported the guest services team in hosting national and international tourists.
Industrial Management Training
Taj Falaknuma Palace
Hyderabad, India
- Rotated through various departments with an emphasis on guest services and coordination.
- Enhanced communication, organizational, and service standards in a luxury heritage property.
- Ensured timely project completion for customer satisfaction.
Education
Master's Degree - International Tourism Destination Management
University of Macerata
Macerata, Provincia di Macerata 10.2019 - 04.2023
Exchange year ( Erasmus Studies ) - International Tourism And sustainable development
University of South-Eastern Norway
09.2021 - 09.2022
Bachelor's Degree - Hotel Management
Pacific University
Udaipur, Rajasthan 07.2015 - 07.2018
Skills
- Guest Relations & Protocol
- Intercultural Communication
- Front Office & Hospitality Management
- International Relation
DIGITAL SKILLS
- MS Office Suite (Word, Excel, PowerPoint)
- Outlook
- Email Etiquette
- Google Suite
Languages
Hindi
Native
English
Fluent
Italian
Intermediate
INTERNATIONAL EXPERIENCE
- Studied and worked in Italy and Norway, building strong cross-cultural and professional adaptability.
- Experience dealing with international guests and professionals from diplomatic and tourism sectors.
- Erasmus mobility enriched understanding of sustainable tourism, governance, and international collaboration.
STRENGTHS
- Poised and professional under pressure
- Strong public relations and interpersonal skills
- Dedicated to public service and cross-border representation
- Confident in multilingual, multicultural environments
Timeline
Front Office Agent
Borgo San Felice, Relais & Châteaux
05.2025 - Current
Exchange year ( Erasmus Studies ) - International Tourism And sustainable development
University of South-Eastern Norway
09.2021 - 09.2022
Master's Degree - International Tourism Destination Management
University of Macerata
10.2019 - 04.2023
Bachelor's Degree - Hotel Management
Pacific University
07.2015 - 07.2018
Guest relations agent
Planet Hollywood Resort
Industrial Management Training
Taj Falaknuma Palace
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