Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abbie Hartley

West Valley City

Summary

I am a devoted professional who proactively and quickly identifies the best course of action for various situations. I am confident handling tasks independently and within a cohesive team unit. I have an organized approach to work and projects I am assigned. I am also a strong advocate for those in need and I am committed to providing the best possible service to clients.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Housing Advocate

The Road Home
02.2024 - 04.2024
  • Connected clients to emergency shelters or transitional housing programs when appropriate, providing a safe space during times of crisis.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.
  • Improved client satisfaction by addressing housing concerns promptly and efficiently.
  • Implemented client feedback mechanisms to continuously improve program services and better meet the evolving needs of the communities served.

Kitchen Assistant

Neighborhood House
05.2021 - 01.2024


  • Learned other teammates' work tasks to train as backup.
  • Maintained composure and work quality while under stress.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Assisted chefs in food preparation tasks, resulting in timely meal service.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Collaborated with team members to ensure smooth workflow during peak hours.
  • Utilized knife skills to expertly chop, slice, and dice ingredients as needed for recipes.
  • Trained new kitchen assistants on standard operating procedures and best practices, leading to a more efficient team overall.

Front End Manager/Administrative Assistant

Nestwell Property Management
06.2011 - 04.2017
  • Maintained strong relationships with tenants, addressing inquiries promptly and professionally to foster a positive community atmosphere.
  • Enhanced tenant satisfaction with prompt resolution of maintenance requests and clear communication.
  • Maintained efficient office operations by handling errands and administrative functions.
  • Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Education

Associate of Science - Psychology

Utah State University
Logan
06.2026

Associate of Science - Communications

Salt Lake Community College
Salt Lake City
05.2013

Skills

  • Client Advocacy
  • Multicultural Sensitivity
  • Supportive Services
  • Problem-Solving
  • Active Listening
  • Nonviolent Crisis Intervention (NVCI)
  • Trauma Informed
  • Positive Attitude
  • Dedicated Work Ethic
  • Team Collaboration
  • Punctual and Reliable
  • Exceptional oral and written communication skills
  • Data Entry
  • Customer Relations
  • Compassionate

Certification

  • CPR, The Road Home. February 2024
  • Suicide Prevention. QPR Certified March 2024
  • Food Handlers Permit, Neighborhood House - November 2023

Timeline

Housing Advocate

The Road Home
02.2024 - 04.2024

Kitchen Assistant

Neighborhood House
05.2021 - 01.2024

Front End Manager/Administrative Assistant

Nestwell Property Management
06.2011 - 04.2017

Associate of Science - Psychology

Utah State University

Associate of Science - Communications

Salt Lake Community College

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