Abdelmjid Namiri
Hospitality And Travel Professional
Turin
Summary
Energetic hotel and travel agency professional with commitment to high standards of service, performance, and integrity. Focused on customer needs and anticipates to develop first-rate experiences. Dedicated and reliable, proactive and problem-solving nature.
Overview
2022
2022
years of professional experience
6
6
Languages
Work History
E-Commerce Specialist
Pacificway UAE
2022 - 2025
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
Manager
Itrip Travel & Tourism Dubai FZ
01.2020 - 01.2022
- Travel Management
- Consulting
- Leisure Services
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Residence Manager
Dusit International
01.2011 - 01.2018
- Recruiting, training and supervising staff
- Managing budgets
- Maintaining financial records
- Handling customer complaints
- Promoting and marketing the business
Operations Manager
Dusit International
01.2010 - 01.2011
- Maintains staff by recruiting, selecting, orienting, and training employees
- Ensures a safe, secure, and legal work environment
- Develops personal growth opportunities
CRM & Real Estate Consultant
Lexham Gardens Residences
01.2008 - 01.2010
- Manage property listings
- Assist with property tours
- Manage property websites
Assistant Hotel Manager
Multatuli Hotel
01.2003 - 01.2008
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Handling of financial transactions
Front office Supervisor
Moroccan House
01.1991 - 01.2002
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
Education
Certificate - Sales, Marketing & PR
Cavendish College London
01.2010
Certificate - Customer Service Management
City & Guilds London Institute
01.2009
Arabic Literature and languages
University of Science and Literature
01.1990
Skills
Business administration
Timeline
Manager
Itrip Travel & Tourism Dubai FZ
01.2020 - 01.2022
Residence Manager
Dusit International
01.2011 - 01.2018
Operations Manager
Dusit International
01.2010 - 01.2011
CRM & Real Estate Consultant
Lexham Gardens Residences
01.2008 - 01.2010
Assistant Hotel Manager
Multatuli Hotel
01.2003 - 01.2008
Front office Supervisor
Moroccan House
01.1991 - 01.2002
Certificate - Customer Service Management
City & Guilds London Institute
E-Commerce Specialist
Pacificway UAE
2022 - 2025
Certificate - Sales, Marketing & PR
Cavendish College London
Arabic Literature and languages
University of Science and Literature
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