Abdelrahman Erakh
Nogarole Rocca VR
Summary
IT professional with a strong foundation in technical support, SQL database management, and programming. Experienced in troubleshooting connectivity issues, optimizing databases, and providing hardware support. Skilled in various programming languages and networking technologies, with a proven ability to adapt to new challenges and contribute to team success. Currently pursuing advanced certifications in cybersecurity and networking to enhance technical expertise.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Stores Help Desk Specialist
Calzedonia
12.2023 - Current
- Troubleshoot internet connectivity issues for stores using dedicated management portals.
- Identify, report, and resolve application or server anomalies and bugs.
- Provide hardware support for sales devices, including POS systems, printers, and scanners.
- Independently manage ticketing systems to track and resolve issues.
- Write SQL queries for database management and reporting.
- Testing Ai bot to become better helpdesk for the shops
Education
High School Diploma -
Carlo Anti
Villafranca Di Verona08-2023
Skills
- Remote support
- Technical support
- Ticketing systems
- Deficiency documentation
- Web Development: HTML, CSS, JavaScript, PHP
- SQL (MySQL CRUD): Advanced query writing, optimization, joins, and CRUD operations
- Networking: Router, switch, firewall, and IPS configuration
- Programming: Java, C, C, Python, Django
- Linux: Advanced usage and troubleshooting
- Soft Skills: Team building, adaptability, and a commitment to continuous learning
- Problem-solving
- Continuous improvement
- Technical issues analysis
Certification
- Comptia Security Training - 2024-2025
Languages
Italian
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Stores Help Desk Specialist
Calzedonia
12.2023 - Current
High School Diploma -
Carlo Anti
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