Abigail Renfro
Sicily
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
Apparel and Jewelry Associate
Walmart
Monett,Missouri
08.2019 - 12.2019
- Organized and maintained the apparel sales floor as well as the jewelry department.
- Provided dynamic service to customers through active engagement, direct eye contact and well-honed listening skills.
- Filled out paperwork when needed for inventory or order purposes.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Answered customer inquiries concerning warranties and addressed repair needs.
- Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
- Replenished merchandise from inventory during downtime when stock became low.
- Developed extensive conflict resolution skills by diffusing tense situations with unhappy customers.
- Remained up-to-date on all product knowledge.
- Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
- Mentored new sales associates on store return policies and customer service techniques.
Registration Specialist II
Cox Monett Hospital
Monett
09.2018 - 08.2019
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Prepared variety of different written communications, reports and documents.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Collected patient's insurance copays and posted money due.
- Responsible for monies collected, closing out and balancing at the end of each day.
- Offered friendly and efficient service to patients, handled challenging situations with ease.
- Registered all new and established patients, entered and verified patient demographics, and verified insurance code, policy, group, etc.
- Worked flexible hours across night, weekend and holiday shifts.
- Performed clerical duties such as photocopying, faxing, filing, answering telephones, computer data entry, charge entry and other duties as assigned.
Customer Care Representative
Alorica
Joplin,Missouri
08.2018 - 10.2018
- Assisted call-in customers with questions.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Logged call information and solutions provided into internal database.
- Navigated multiple computer systems and applications to find information.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Laundry/Housekeeper
Healthcare Services Group
Monett, Missouri
04.2018 - 07.2018
- Verified cleanliness and organization of storage areas and carts.
- Kept building entryway glass clean and polished for professional presentation.
- Waxed and polished wood floors and other woodwork.
- Restocked linen, personal clothing, and cycled towels and sheets in nursing home.
- Inventoried linens and personal clothing.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Adhered to professional house cleaning checklist.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Collected soiled tablecloths, napkins and draperies after group meals.
Insurance Update Representative
Cox Health
Springfield, Missouri
06.2017 - 02.2018
- Used a variety of computer programs such as Microsoft word, Excel, Revenue Cycle, IDX, and more.
- Prepared a variety of different written communications, reports and documents.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Reviewed insurance claims that had been denied for a variety of reasons and resubmitted the claim when applicable.
- Reviewed and verified patient's insurance by calling insurance companies or looking the policy up on a multitude of websites.
- Participated in team-building activities to enhance working relationships.
- Responded to patient calls swiftly to resolve issues and answer questions.
- Spent ample time with each patient, verbally reviewing and explaining documents for patient comprehension.
- Memorized and recognized various insurance codes.
- Learned new skills and applied to daily tasks to improve efficiency and productivity for patients.
- Ensured information was accurately entered into the patients account in a timely manner.
Apparel and Jewelry Associate
Walmart
Monett, Missouri
04.2016 - 05.2017
- Organized and maintained the apparel sales floor as well as the jewelry department.
- Provided dynamic service to customers through active engagement, direct eye contact and well-honed listening skills.
- Filled out paperwork when needed for inventory or order purposes.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Answered customer inquiries concerning warranties and addressed repair needs.
- Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
- Replenished merchandise from inventory during downtime when stock became low.
- Developed extensive conflict resolution skills by diffusing tense situations with unhappy customers.
- Remained up-to-date on all product knowledge.
- Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
- Mentored new sales associates on store return policies and customer service techniques.
Education
Associate of Arts - General Studies
Ozarks Technical Community College
Springfield, Missouri 01.2019 - 12.2022
Bachelor of Arts - Educational Studies in Elementary Education
Western Governors University
Millcreek, Utah 01.2023 - Current
High School Diploma -
Monett High School
Monett, Missouri 08.2012 - 12.2015
Skills
Problem analysis and resolution
Account management
Reports and documents
Strong oral and written communicator
Strong computer skills
Organization and Time Management
Accountability
Additional Information
I have additional experience in-
Creating lesson plans.
Attending field trips and supervising children.
Preparing snacks for children.
Volunteer Work
Barry County Youth camp Counselor (Summer 2014)-
Supervised and interacted with children up to the age of twelve.
Assisted children in resolving problems and ensuring their physical and emotional needs were met.
Led them to and from meals and activities and helped them prepare for bed.
Timeline
Bachelor of Arts - Educational Studies in Elementary Education
Western Governors University
01.2023 - Current
Apparel and Jewelry Associate
Walmart
08.2019 - 12.2019
Associate of Arts - General Studies
Ozarks Technical Community College
01.2019 - 12.2022
Registration Specialist II
Cox Monett Hospital
09.2018 - 08.2019
Customer Care Representative
Alorica
08.2018 - 10.2018
Laundry/Housekeeper
Healthcare Services Group
04.2018 - 07.2018
Insurance Update Representative
Cox Health
06.2017 - 02.2018
Apparel and Jewelry Associate
Walmart
04.2016 - 05.2017
High School Diploma -
Monett High School
08.2012 - 12.2015