ABIGEL SAMUEL TESHOME
Messina
Summary
Experienced in English instruction, caring teacher highly skilled in closely monitoring student progress and incorporating modern educational techniques into daily practices. Commitment to ensuring long-term student success by providing well-rounded educations.
Overview
4
4
years of professional experience
Work History
Manager
Sondra Inc
01.2023 - 08.2024
- Built rapport with customers, promoting loyalty and repeat business
- Collaborated with team members to meet and exceed performance targets, including reducing response times by 20%
- Trained new hires on customer service protocols, tools, and best practices
Customer Service
Geri HDP
11.2023 - 06.2024
- Assisted customers with product inquiries, orders, and issue resolution, ensuring a seamless experience
- Maintained a professional demeanor while handling escalations, resolving complaints with empathy and efficiency
- Processed transactions accurately, including sales, refunds, and exchanges, meeting daily sales targets
Customer Service
UPS
04.2021 - 05.2022
- Delivered exceptional service by assisting customers with inquiries, resolving complaints, and ensuring a positive customer experience
- Managed high-volume phone, email, and in-person communications, maintaining a 95% satisfaction rating
- Processed orders, returns, and exchanges efficiently while adhering to company policies
English Teaching Assistant
Diamond Academy
01.2021 - 04.2021
- Established a positive classroom environment that fostered open communication, mutual respect, and active participation from all students.
- Boosted overall student engagement through the implementation of group activities, interactive presentations, and hands-on learning experiences.
- Implemented effective classroom management strategies to maintain order and promote a focused learning environment.
- Collaborated with colleagues to develop cross-curricular projects that enriched students'' understanding of multiple subject areas.
- Enhanced student reading comprehension by incorporating diverse texts and multimedia resources in lesson plans.
- Developed tailored lesson plans to meet individual student needs, resulting in improved academic performance and increased confidence.
- Taught courses under guidance of senior instructors.
Education
BBA - Political Science And International Relations
University of Messina
07.2025
Skills
- CRM and Call Center
- Problem solving
- Strong Communication and Interpersonal
- Strong planning
- Organizational and coordination
- Escalation Management
- Proficiency in CRM and Call Center Software
- Multitasking and Time Management
- Inbound and Outbound Call Management
- Classroom management
- Relationship building
- Lesson planning
- Motivating students
- Student engagement
- Behavior management
- Parent-teacher communication
- Small group instruction
Languages
English
Italian
French
Amharic
Timeline
Customer Service
Geri HDP
11.2023 - 06.2024
Manager
Sondra Inc
01.2023 - 08.2024
Customer Service
UPS
04.2021 - 05.2022
English Teaching Assistant
Diamond Academy
01.2021 - 04.2021
BBA - Political Science And International Relations
University of Messina
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