Panoramica
Esperienza lavorativa
Istruzione
Competenze
Current Position
Languages
Citizenship
Informazioni aggiuntive
Cronologia
Generic
Ach Hamil

Ach Hamil

Milano,Lombardy

Panoramica

7
7
years of professional experience

Esperienza lavorativa

Executive Sales Specialist

Generali Group
Milan, Milan
2021.11 - 2023.03
  • Definition of suitable commercial strategies based on the customer target.
  • Management of commercial negotiations and closing of sales contracts.
  • Creation of draft contracts or commercial estimates showing the terms of the agreements including guarantees, timing, deadlines, prices and clauses in general to be proposed to the customer.
  • Care of the after-sales service ensuring customer satisfaction.
  • Development of adequate and solid relationships with loyal customers to maintain a high level of customer satisfaction and eventually initiate appropriate cross-selling strategies.
  • Drive strategic sales initiatives by identifying and pursuing new business opportunities. Collaborate closely with cross-functional teams to achieve revenue targets and enhance market presence.
  • Analyze market trends and competitor activities to develop effective sales strategies and maintain a competitive edge.

Operations specialist

CremonaHotels Group
Cremona, Lombardy
2017.01 - 2020.12
  • Management of reservations in constant contact with agencies, companies and through booking portals such as Booking, Expedia, HotelBeds and others. Assistance of guests from booking (direct or from third parties) in all its phases until the arrival at the accommodation facility.
  • Updating team members on changes in the company's products, services, prices and policies.
  • Obtainment of documents, authorizations, certifications and approvals from local, state and federal agencies.
  • Analysis of departmental documents for distribution and proper archiving.
  • Contact with new and existing customers to discuss how specific products could meet their needs.
  • Prompt resolution of all customer inquiries, questions and complaints.

Communication specialist

Arci Lombardia
Milano, Lombardy, Italy
2016.01 - 2017.11
  • Creation and implementation of internal and external communication strategies for key business initiatives.
  • Drafting and management of printed, online and social media communications aimed at promoting the company’s brand, image and values.
  • Drafting of engaging, precise and effective public notices.
  • Development and management of communication strategies.
  • Support to the office manager in the daily operational activities.
  • Coordination of art and graphic creations for effective merchandising.
  • Collaboration with the team to stimulate the internal promotion of the company's programs, initiatives, guiding principles and mission.

Istruzione

Bachelor’s degree - International studies and European institutions

University of Milan
Milano, Italy

Certificate - IT Technical Support Fundamentals

Google

High School Diploma -

Luigi Einaudi School
Cremona, Italy

Competenze

Accurate and meticulous

Relationship development

Excellent communication skills

Solid social skills

Language skills

Result oriented

Strong team spirit attitude

Current Position

Deliveroo - Partner Operations Associate

Milan

12/2023 

  • Coordinating daily operations and implementing process improvements to ensure efficient and consistent support for business partners.
  • Handle daily administrative operations with strict adherence to corporate compliance standards, ensuring proper documentation, process integrity, and alignment with internal control protocols..
  • Collaboration with internal teams to align strategic and operational goals.
  • Managing and controlling the end-to-end partner payment cycle. Verifying and validating invoices against contractual agreements and ensuring timely transaction execution.
    Proactive communication with partners to resolve any discrepancies, ensuring maximum accuracy and strengthening business relationships.
  • Manage the complete payment lifecycle, from invoice receipt to final settlement.
  • Verify the accuracy and compliance of invoices and credit notes against contracts and purchase orders.

 • Coordinate with partners to promptly manage and resolve administrative issues or discrepancies.

Languages

  • Italian: Mother tongue
  • English: C2 Expert
  • French: C1 Advanced
  • Arabic: C2 Expert
  • Spanish: B1 Intermediate

Citizenship

Italian

Informazioni aggiuntive

Strong communication and active listening skills, with the ability to engage effectively with diverse stakeholders. Highly adaptable and solution-oriented, I perform well under pressure while maintaining focus on achieving professional objectives.

Creative and detail-oriented, with a strong interest in photography and drawing. My bicultural background enhances my cultural awareness and analytical perspective, enabling me to navigate and understand diverse environments effectively.

Cronologia

Executive Sales Specialist

Generali Group
2021.11 - 2023.03

Operations specialist

CremonaHotels Group
2017.01 - 2020.12

Communication specialist

Arci Lombardia
2016.01 - 2017.11

Bachelor’s degree - International studies and European institutions

University of Milan

Certificate - IT Technical Support Fundamentals

Google

High School Diploma -

Luigi Einaudi School
Ach Hamil