Adreana Lecce
Milan
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
10
10
years of professional experience
Work History
B2B – B2B2C ACCOUNT MANAGER
Monclick SRL
05.2020 - Current
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Monitored market trends and competitor performance to update promotional strategies.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Monitored project performance to identify areas of improvement and make adjustments.
- Planned, designed, and scheduled phases for large projects.
Buyer Manager
Powertech S.R.L
02.2019 - 04.2020
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Documented purchasing information in [Software] to maintain detailed and accurate records.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Completed monthly profit and loss performance reports.
- Negotiated pricing and terms with vendors to secure best value for company.
- Collaborated with internal stakeholders to create timely and accurate purchase orders.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Event Planner
New Age Animazione SRL
11.2013 - 11.2016
Event Planner
Haamble
12.2014 - 02.2015
Education
Management Engineering
Università Degli Studi Di Salerno
Fisciano, Italy09.2020
High School Diploma -
LICEO CLASSICO “F.DE SANCTIS”
Salerno, Italy07.2012
Skills
- Contract Negotiation
- Customer Training
- Campaign Execution
- Needs Analysis
- Problem Solving
- Data Analytics
- Sales Analysis
- Sales Development
- Account Management
- Office 365
- Remote Work
- Product Roadmaps
- Research and Trend Analysis
Languages
English
Bilingual or Proficient (C2)
Greek
Bilingual or Proficient (C2)
Timeline
B2B – B2B2C ACCOUNT MANAGER
Monclick SRL
05.2020 - Current
Buyer Manager
Powertech S.R.L
02.2019 - 04.2020
Event Planner
Haamble
12.2014 - 02.2015
Event Planner
New Age Animazione SRL
11.2013 - 11.2016
Management Engineering
Università Degli Studi Di Salerno
High School Diploma -
LICEO CLASSICO “F.DE SANCTIS”
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