AGATHA TOCCHIO
Swords
Summary
Hard-working professional with over 5 years of experience in Trust and Safety, primarily in investigative roles. Specialised in high-risk content moderation and real-time threat detection. Skilled in analysing online criminal activity, including child safety threats, impersonation, and scams. Proven ability to handle high-volume, graphic content, and sensitive data while collaborating effectively with cross-regional and cross-functional teams. Multilingual professional with a strong interest in current events, continuously improving OSINT skills, and actively studying Russian.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Freelance OSINT Analyst
Valinor Intelligence
05.2025 - Current
- Conducted German-language OSINT research for a confidential AI client and contributed to project-based assignments through Valinor's Verified Analyst program
- Delivered insights to support data-driven research on language and online behavioural trends
Law Enforcement Child Safety Specialist
TikTok Technology Limited
Dublin
04.2022 - Current
- Manage inbound escalations related to CSAM content from Law Enforcement and other teams
- Implement instant decision-making in time-critical emergencies, evaluating risks and threats while considering factors like imminent danger, sensitivities, and graphic content
- Conduct in-depth investigations into malicious accounts and develop investigative reports and new policies
- Collaborate with cross-functional teams to address Child Safety issues and navigate data disclosure
- Provide regular training and shadowing/ reverse shadowing to new employees
- Write SOPs to streamline processes, ensure compliance, and improve operational efficiency across the team
Law Enforcement Response Team Analyst EMEA
Meta (formerly Facebook) via Morgan McKinley
Dublin
03.2021 - 02.2022
- Analysed and processed high volumes of incoming legal requests from law enforcement authorities
- Investigated accounts for malicious activity while ensuring compliance with applicable laws, Meta's terms of service, and law enforcement guidelines
- Provided training and shadowing/ reverse shadowing to new employees
- Appointed First Point of Contact for the other LERT Contingent Workers on-site
Quality Auditor (German)
Cpl Solutions Limited On-site X (formerly Twitter)
Dublin
01.2021 - 03.2021
- Extracted and audited a sample of representative tickets per agent
- Provided insight into trends and patterns to identify the root causes of issues
- Delivered 1:1 and group feedback sessions to agents
Safety Policy Operations Associate
Cpl Solutions Limited On-site X (formerly Twitter)
Dublin
10.2019 - 01.2021
- Investigated accounts on safety-related escalations and correspondence in multiple languages
- Reviewed content and accounts related specifically to terrorist groups and child sexual exploitation
Education
Professional Diploma in Advanced Forensic Criminology (CSI) -
City Colleges Education Ltd
02.2023
Professional Diploma in Criminology and Forensic Psychology -
City Colleges Education Ltd
Dublin08.2021
Master of Science - in Organised Crime, Terrorism And Security
University of Essex
Colchester, Essex11.2018
Bachelor's Degree in Intercultural and Linguistic Mediation -
Alma Mater Studiorum - University of Bologna, Campus of Forlì
03.2017
Skills
- Multilingual
- Trust & Safety
- OSINT
- Analytical skills
- Investigating online crimes
- Detail oriented
- Excellent communication skills
- Solution-focused decision-making
- Teamwork
- Independent work
- Meeting strict deadlines
- Continuous professional development
- Microsoft Office
Certification
- Cert. of Participation to the OSINTCon 2025
- Cert. of Completion of the 'IOC Beginner Course: Blockchain & OSINT', IOC, 05/2025
- Cert. of Attendance (online workshop): 'Navigating the Shadows: Dark, Deep, and Clear Web Investigations', The Investigator and CACI Ltd, 03/2025
- Cert. of Completion of the self-paced SANS On-Demand Course in OSINT, 03/2025
- Cert. of Attendance to the SANS Open-Source Intelligence Summit & Training 2025 - Live Online, 02/2025
- Cert. of Completion to the 3-day Advanced Training Course in the Psychology of Spies and Espionage: The Psychological Dimension in the World of Intelligence, Istituto Gino Germani di Scienze Sociali e Studi Strategici, 03/2025
- Cert. of Completion: '1-day OSINT 101', Plessas Academy, 2025
- Cert. of Completion: 'Agents of Change' - L1 to L3, ICMEC, 2024
- Cert. of Completion: 'Dark Web Foundations', Dark Web Academy, 2024
- Cert. of Completion: 'Fundamentals of Dark Web', SOCRadar Academy, 2024
- Cert. of Completion: 'Introduction to Intelligence and Its Mindset', OC Strategic Academy, 2024
- Cert. of Attendance (6-hour course): 'Cyber Threat Hunting - L1', Active Countermeasures, 2024
- Cert. of Completion: 'OSINT: Open-Source Intelligence' (including Level 2), Udemy, 2024
- Introduction to Data Analytics, IBM through Coursera, 2023
Further Education And Training
- OSINT Mastery, Cyber Sudo, 02/2025 - present
- HUMINT beta course, OC Strategic Academy, 09/2024 - present
- Russian Foundation Course, Rosetta Stone self-paced learning, 07/2024 - present
- Russian Language and Culture (Beginner, 22 weeks), Trinity College Dublin, 09/2023 - 03/2024
- Psychology: The Science of Behaviour and Mind (18 weeks), Trinity College Dublin, 10/2020 - 04/2021
Languages
Italian and German
First Language
English
Proficient (C2)
C2
Spanish
Elementary (A2)
A2
French
Intermediate (B1)
B1
Slovak
Beginner
A1
Russian
Beginner
A1
Timeline
Freelance OSINT Analyst
Valinor Intelligence
05.2025 - Current
Law Enforcement Child Safety Specialist
TikTok Technology Limited
04.2022 - Current
Law Enforcement Response Team Analyst EMEA
Meta (formerly Facebook) via Morgan McKinley
03.2021 - 02.2022
Quality Auditor (German)
Cpl Solutions Limited On-site X (formerly Twitter)
01.2021 - 03.2021
Safety Policy Operations Associate
Cpl Solutions Limited On-site X (formerly Twitter)
10.2019 - 01.2021
Professional Diploma in Advanced Forensic Criminology (CSI) -
City Colleges Education Ltd
Professional Diploma in Criminology and Forensic Psychology -
City Colleges Education Ltd
Master of Science - in Organised Crime, Terrorism And Security
University of Essex
Bachelor's Degree in Intercultural and Linguistic Mediation -
Alma Mater Studiorum - University of Bologna, Campus of Forlì
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