Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Agnese Spaziani Testa

Agnese Spaziani Testa

London

Summary

Enthusiastic and professional job seeker with strong organizational skills, passionate about identifies customer needs and optimizes operations with focus on practical strategies. Successful in planning employee schedules and communicating with other departments to provide smooth business operations. Talented in monitoring successful at managing multiple priorities with a positive attitude.

Looking for a full-time position that offers professional challenges utilizing interpersonal skills, good time management and problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Floor Supervisor

COYA ltd
04.2023 - 08.2023
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets trough cross training and tests
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Educated staff on company's policy and standards.
  • Created employee schedules to align coverage of tasks and duties.
  • Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
  • Collaborated with other departments to drive successful the restaurant organization for the summer opening.

Floor Supervisor

COYA ltd
09.2022 - 04.2023
  • Opening and closing of the restaurant
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Coached employees and trained on methods for handling difficult customers and various aspects of sales.
  • Delegated tasks to employees to enhance productivity and workflow.
  • Managed and updated the online training platform for the staff.
  • Dealing with guest complaint and returning time.
  • Managed storage inventories with periodic audits.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Senior Waitress

COYA ltd
11.2019 - 09.2022
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Trained staff members on use of POS system.
  • Supervised server staff and simultaneously served personal section of tables.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Waitress

SUMOSANTWIGA
03.2018 - 10.2019
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Waitress

HOTEL BASSETTO ****
01.2017 - 03.2018
  • Prepared set up of banquet food stations and coordinated service to multiple dining and congress area.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Waitress

La Fenice
11.2015 - 12.2016
  • Cleaning and reorganization of the restaurant
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

High School Diploma -

IPSSEOA MICHELANGELO BUONARROTI
Fiuggi, Italy
07.2015

Skills

  • Staff Coaching
  • High promoter of team work
  • Positive attitude under pressure in high volume environments
  • Standard Operating Procedures Understanding
  • Team Supervision
  • Client Needs Assessment
  • Handling Complaints
  • Motivational Leadership

Certification

WSET level 2 Award in Wines - october 2022


First Aid certification - January 2023

Languages

English
Italian

Timeline

Floor Supervisor

COYA ltd
04.2023 - 08.2023

Floor Supervisor

COYA ltd
09.2022 - 04.2023

Senior Waitress

COYA ltd
11.2019 - 09.2022

Waitress

SUMOSANTWIGA
03.2018 - 10.2019

Waitress

HOTEL BASSETTO ****
01.2017 - 03.2018

Waitress

La Fenice
11.2015 - 12.2016

High School Diploma -

IPSSEOA MICHELANGELO BUONARROTI

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Agnese Spaziani Testa