Ahmed ElBadawi

o Lead and coordinate shift operations including inbound, outbound, and sortation processes.

o Manage performance of delivery operations by tracking KPIs such as OTD, GDEA, FDDS, OTD, TPH, Concession and DSP performance.

o Ensure safety compliance and support Amazon’s culture of safety through daily audits and training.

o Delivered feedback constructively to enhance staff performance.

o Drive continuous improvement initiatives to enhance productivity, cost-efficiency, and quality.

o Planned staff rotates to meet customer needs whilst remaining under budget.

o Collaborate with cross-functional teams (DSL, SDS, CRM, OTR and LMP) to resolve escalations and improve customer experience.

o Support launch readiness for peak seasons and new service offerings like Boomerang and Same Day Delivery

o Analyze data to optimize delivery station performance and minimize errors or delays.

o Mentor team members and foster a high-performing, professional, and inclusive work environment.

• Tracked orders and notified customers of status or potential delays.
• Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of [Number] fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

• Oversaw daily inventory counts to maintain data accuracy.
• Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
• Worked with vendors to schedule daily pickups and weekly deliveries.
• Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.