Ahmed El Sayed
Summary
Hardworking and passionate about aviation, Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Manager
Burger King italia
Via Pola, 9, 20124 Milan,Italy
01.2020 - 07.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained clean sales floor and straightened and faced merchandise.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Sales Assistant
Asda Wembley Superstore
United Kingdom,London
01.2021 - 04.2022
- Skilled at working independently and collaboratively in a team environment.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Prepared orders for customers without delay to deliver excellent service.
- Retrieved items for customers and verified prices.
- Listened to customer needs and desires to identify and recommend optimal products.
Restaurant Manager
Al Enam restaurant
United Kingdom,London
06.2022 - 10.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Check-in Agent at Linate Airport
aviapartner
Milan,italy
01.2023 - Current
- Operated PA system to make announcements regarding flight activity.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Used airline computer system to create airline tickets and boarding passes.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
Airport Ramp Agent
aviapartner
Milan,italy
03.2023 - Current
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Connected electrical power unit and hoses to aircraft.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Stocked aircraft cabins with necessary equipment and supplies.
- Maintained clean, orderly work environment free of hazards.
- Operated equipment while observing standard safety procedures.
- control the refueling process.
- pushback spotting
Education
No Degree - Essential Digital Skills
Skills Training Uk
United Kingdom, London02.2022
High School Diploma -
Graphic Design W. Kandinski
Milan,italy04.2019
Skills
- Materials Handling Safety Training
- Customer Satisfaction
- Aircraft Safety Checks
- Crew Monitoring
- Ground Support
- Flight Management
- Aircraft Operations
- Arrival Procedures
- Adaptable and flexible
- Team goals
- Problem solving
Certification
- airside safety recurrent online
- airside safety initial online
- Enac certificate A13 security
- Ramp agent course
Additional Information
airside driving permit
Languages
Arabic
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Intermediate (B1)
French
Elementary (A2)
Timeline
Airport Ramp Agent
aviapartner
03.2023 - Current
Check-in Agent at Linate Airport
aviapartner
01.2023 - Current
Restaurant Manager
Al Enam restaurant
06.2022 - 10.2022
Sales Assistant
Asda Wembley Superstore
01.2021 - 04.2022
Sales Manager
Burger King italia
01.2020 - 07.2020
No Degree - Essential Digital Skills
Skills Training Uk
High School Diploma -
Graphic Design W. Kandinski