Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Ahmed El Sayed

Summary

Hardworking and passionate about aviation, Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Manager

Burger King italia
01.2020 - 07.2020
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
  • Listened attentively to customer complaints or requests and resolved issues without need to escalate.
  • Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.

Sales Assistant

Asda Wembley Superstore
01.2021 - 04.2022
  • Skilled at working independently and collaboratively in a team environment.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Prepared orders for customers without delay to deliver excellent service.
  • Retrieved items for customers and verified prices.
  • Listened to customer needs and desires to identify and recommend optimal products.

Restaurant Manager

Al Enam restaurant
06.2022 - 10.2022
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Check-in Agent at Linate Airport

aviapartner
01.2023 - Current
  • Operated PA system to make announcements regarding flight activity.
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
  • Verified identification and travel documents to efficiently board passengers for on-time departure.
  • Used airline computer system to create airline tickets and boarding passes.
  • Coordinated with ramp agents to successfully store, remove and transport customer baggage.
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Used computerized ticketing systems to process ticket orders accurately and securely.
  • Supported customers with wheelchair access and special seating requirements to support continuous accessibility.

Airport Ramp Agent

aviapartner
03.2023 - Current
  • Guided aircraft into and out of parking positions using hand signals.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Connected electrical power unit and hoses to aircraft.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Stocked aircraft cabins with necessary equipment and supplies.
  • Maintained clean, orderly work environment free of hazards.
  • Operated equipment while observing standard safety procedures.
  • control the refueling process.
  • pushback spotting


Education

No Degree - Essential Digital Skills

Skills Training Uk
United Kingdom, London
02.2022

High School Diploma -

Graphic Design W. Kandinski
Milan,italy
04.2019

Skills

  • Materials Handling Safety Training
  • Customer Satisfaction
  • Aircraft Safety Checks
  • Crew Monitoring
  • Ground Support
  • Flight Management
  • Aircraft Operations
  • Arrival Procedures
  • Adaptable and flexible
  • Team goals
  • Problem solving

Certification

  • airside safety recurrent online
  • airside safety initial online
  • Enac certificate A13 security
  • Ramp agent course

Additional Information

airside driving permit

Languages

Arabic
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Intermediate (B1)
French
Elementary (A2)

Timeline

Airport Ramp Agent

aviapartner
03.2023 - Current

Check-in Agent at Linate Airport

aviapartner
01.2023 - Current

Restaurant Manager

Al Enam restaurant
06.2022 - 10.2022

Sales Assistant

Asda Wembley Superstore
01.2021 - 04.2022

Sales Manager

Burger King italia
01.2020 - 07.2020

No Degree - Essential Digital Skills

Skills Training Uk

High School Diploma -

Graphic Design W. Kandinski

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Ahmed El Sayed