Ahmed Mohamed Abdou Shalaby

• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Established and cultivated solid business relationships with new or existing customers.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Evaluated performance against goals and implemented appropriate development plans.
• Recruited and hired top-level talent to add value and expertise to sales department.
• Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
• Rotated merchandise and displays to feature new products and promotions
• Completed point of sale opening and closing procedures
• Managed inventory control, cash control, and store opening and closing procedures
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
• Supervised guests at front counter, answering questions regarding products
• Reconciled daily sales transactions to balance and log day-to-day revenue
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback

• Provided weekly work schedules to employees to accommodate business demands and vacation requests
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
• Processed payments for credit and debit cards and returned proper change for cash transactions
• Walked through store areas to identify and proactively resolve issues negatively impacting operations
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
• Reconciled daily sales transactions to balance and log day-to-day revenue
• Maintained positive customer relationships by responding quickly to customer service inquiries
• Rotated merchandise and displays to feature new products and promotions
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures
• Developed and maintained strong relationships with vendors to facilitate timely product delivery
• Reported issues to higher management with great detail
• Negotiated price and service with customers and vendors to decrease expenses and increase profit

• Developed and delivered engaging sales presentations to convey product benefits
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions
• Retained excellent client satisfaction ratings through outstanding service delivery
• Developed and implemented marketing plans to increase brand awareness and drive sales
• Managed customer accounts to secure customer satisfaction and repeat business

• Determined, monitored and controlled expenditures required to manage operational, research and personnel expenses of department
• Led and managed operational and strategic planning, fiscal management and administrative oversight of facilities, equipment and personnel
• Developed budget proposals, policies and fiscal guidelines supporting department goals and growth
• Educated and assisted faculty, staff and students in navigating applicable regulations, policies and procedures
• Managed fiscal operations for department from various funding sources
• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
• Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up
• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends
• Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction

General Grade: Good