Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist
Aicha Abou Ouafa

Aicha Abou Ouafa

Summary

Energetic and multilingual with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Hardworking and passionate job seeker with strong organizational . Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Receptionist

Saint Jain hotels
06.2019 - 09.2019
  • Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
  • Collected room deposits, fees, and payments.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Monitored staff performance and provided feedback and guidance.

Arab Manager and Sales Assistant

Master Group Tour Operator
09.2017 - 06.2019
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Contributed to team objectives in fast-paced environment.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Built diverse and consistent sales portfolio.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Recorded accurate and efficient records in customer database.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Arabic Translator

Arma dei Carabinieri
01.2017 - 04.2018
  • Interpreted spoken and written languages other than English and vice versa.
  • Created detailed reports on accuracy of translated documents.
  • Interpreted conversations between foreign language-speaking clients and others.
  • Reviewed, edited and proofread translated documents for accuracy.
  • Proofread, edited and improved documents of different sizes.
  • Developed and maintained glossary of technical terms.

Education

High School Diploma -

Giovanni Paolo II High School
06.2017

Skills

  • Company Culture and Values
  • Guest Services
  • Safety Procedures
  • Issue Resolution
  • Team Oversight
  • Passenger Safety

Languages

Arabic
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Receptionist

Saint Jain hotels
06.2019 - 09.2019

Arab Manager and Sales Assistant

Master Group Tour Operator
09.2017 - 06.2019

Arabic Translator

Arma dei Carabinieri
01.2017 - 04.2018

High School Diploma -

Giovanni Paolo II High School

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Aicha Abou Ouafa