Akash Kaushik
Moradabad
Summary
Results-driven Hotel Management Professional with over 5 years of experience in Food and Beverage operations. Enhanced service quality through effective communication and collaboration among departments, while managing budgets and ensuring compliance with health and safety standards. Contributed to customer satisfaction and loyalty by providing exceptional service in high-volume dining environments, showcasing strong multitasking and communication skills.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Waiter
Msc cruise
Sorrento
02.2022 - Current
- Provided exceptional service to guests on luxury cruise lines.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Recommended menu items tailored to guest preferences and dietary needs to enhance dining experience.
- Resolved customer inquiries and issues promptly and professionally to maintain high service standards.
- Monitored inventory levels of food and supplies for efficient operation.
- Engaged with customers to gather feedback on their dining experience. to ensure that they were enjoying their meals.
- Took orders from patrons accurately and efficiently.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Provided excellent customer service to ensure repeat customers.
Food and Beverage Executive
J.W Marriott
New Delhi
01.2021 - 01.2022
- Supervised outlet operations and managed team members to ensure service excellence.
- Manages all day to day operations & understand employee position well enough to perform duties in employee's absence.
- Maintain service and sanitation standards in restaurant and bar.
- Resolve staff and customer concerns quickly and efficiently.
- Coordinated with subordinate departments to facilitate smooth operations.
- Coordinate with Food and Beverage manager for everyday operation and maintain financial and administrative records.
- Tracked and organized beverage inventory levels for all outlets.
- Maintained operational standards and prepared monthly menu sale summary reports.
- Worked closely with K3 department to improve operational workflows. to enhance operational efficiency.
Assistant Manager
The Roseate
New Delhi
11.2021 - 01.2022
- Identified key result areas to improve operational efficiency.
- Managed weekly schedules. Scheduled staff to ensure adequate and consistent levels of service.
- Managing weekly schedules. Schedule staff as necessary to ensure adequate and consistent levels of service.
- Managed guest relationships to assure satisfactory service. Reported daily developments and activities of the hotel to senior management.
- Supervised and coordinated daily operations of meeting and banquet set-ups and service.
- Attended weekly food and beverage meetings to discuss operational updates.
- Monitored employee performance and conducted regular evaluations and training to enhance guest service quality.
- Coordinated activities and assigned responsibilities to employees to maximize productivity.
- Oversaw operations in K1yan department.
Food and Beverage Executive
The Roseat
New delhi
04.2020 - 10.2021
- Defined key result areas to enhance team focus and performance.
- Communicated with management, chefs, and staff to fulfill guest requests.
- Worked under pressure and managed long shifts to maintain service standards.
- Conducted inventory checks for bar and beverage supplies to maintain stock levels.
- Addressed financial issues to improve budgeting and forecasting.
- Work closely with Manager in a supportive and flexible manner.
- Collaborated with manager to support operations and adapt to changing needs.
- Led team to ensure effective collaboration and support.
- Department: Restaurant
Guest Service Associate
Courtyard by Marriott
Gurugram
11.2017 - 02.2019
- 20 Weeks Industrial exposure with Courtyard by Marriott Gurgaon
- Collaborated with all departments to enhance operational efficiency.
- Greeted guests warmly and provided information about hotel services and amenities.
- Managed front desk operations, including check-ins, check-outs, and reservations.
- Handled guest inquiries and resolved complaints promptly and professionally.
Courtyard by Marriott
Gurugram
11.2017 - 02.2019
- Assisting in maintenance of the dining room area and equipment.
- Takes and delivers food and beverage orders to tables according to hotel specifications, courteously and efficiently.
- Resolving grievances of the guest(s) effectively and efficiently.
- Responsible for financial closing of the restaurant.
- Performs special duties and projects as assigned by the outlet manager and management.
- Training the team members regarding food and beverage service standards.
- Supervise, co-ordinate and schedule the activities of staff who prepare, portion and serve food.
- Department: Downtown Kitchen and bar Multi Cuisine Restaurant
Education
Bachelor of Science Program (REGULAR) (03 year) - Airline tourism and hospitality managment
Secondary and Senior Secondary Education -
Skills
- Safe food handling
- Food recommendations
- Wine pairings
- Customer service techniques
- Conflict resolution
- Time management
- Team collaboration
- Health and safety standards
- Quality assurance
- Standards compliance
- Inventory control
- Relationship management
- Staff supervision
Certification
- Food Safety and Standards Authority of India (Fssai) .
- First aid.
- Firefighting.
Accomplishments
- Service Excellence award- The Roseate, New Delhi, India
- Handling all the administration tasks of the department.
- Completed under several training Program such as, Yes I Can Module, Time Management, Winning Ways, Business Etiquettes and Team binding.
- Awarded with the certificate of "BRAVO" certificate in Food Production during training".
Languages
English
Advanced
C1
Timeline
Waiter
Msc cruise
02.2022 - Current
Assistant Manager
The Roseate
11.2021 - 01.2022
Food and Beverage Executive
J.W Marriott
01.2021 - 01.2022
Food and Beverage Executive
The Roseat
04.2020 - 10.2021
Guest Service Associate
Courtyard by Marriott
11.2017 - 02.2019
Courtyard by Marriott
11.2017 - 02.2019