Alanna Gonzalez Cuevas
Genoa
Summary
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.
Overview
4
4
years of professional experience
Work History
Supermarket Worker
PAM PANORAMA
05.2023 - 07.2023
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Removed trash, swept, and mopped floors for professional appearance.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Operated cash register to accurately process and record customer payments.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Costumer Service
Corsica Ferries
07.2022 - 08.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
BABYSITTER
Families
02.2019 - 04.2019
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Communicated with parents regarding children's progress and development, raising any issues.
- Taught children basic life skills, manners and personal hygiene.
Education
High School Diploma - Tecnical Training College For Tourism
Narroti
Marassi07.2022
Skills
- Teamwork and Collaboration
- Willingness to Learn
- Assisting Customers
- Excellent Communication
Languages
Italian
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
French
Intermediate (B1)
German
Beginner (A1)
Timeline
Supermarket Worker
PAM PANORAMA
05.2023 - 07.2023
Costumer Service
Corsica Ferries
07.2022 - 08.2022
BABYSITTER
Families
02.2019 - 04.2019
High School Diploma - Tecnical Training College For Tourism
Narroti
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