Alberto Capuano
Naples
Summary
Sales professional with strong track record in driving revenue growth and fostering client relationships. Skilled in negotiating deals, managing accounts, and implementing sales strategies. Known for effective team collaboration, adaptability to changing market conditions, and results-driven approach. Highly reliable with excellent communication and customer service skills.
Overview
15
15
years of professional experience
Work History
Sales Agent
Albini & Pitigliani S.p.A.
01.2021 - Current
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Assisted call-in customers with questions and orders.
- Developed strong relationships with clients through excellent customer service and regular followups.
Operations Specialist
Albini & Pitigliani S.p.A.
02.2016 - 01.2021
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
Restaurant Waiter
Ristorante Fresco
06.2010 - 01.2016
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Call Center Representative
Visiant
02.2010 - 08.2010
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
Bachelor of Science - Communications
Università Degli Studi Suor Orsola Benincasa
Naples, Italy02-2014
High School Diploma -
I.T.I.S. Augusto Righi E VIII
Naples, Italy06-2009
Skills
- Client relations
- Customer assistance
- Technical support
- Resilience under pressure
- Sales presentations
- Adaptability to change
Languages
English
Advanced (C1)
Spanish
Elementary (A2)
Timeline
Sales Agent
Albini & Pitigliani S.p.A.
01.2021 - Current
Operations Specialist
Albini & Pitigliani S.p.A.
02.2016 - 01.2021
Restaurant Waiter
Ristorante Fresco
06.2010 - 01.2016
Call Center Representative
Visiant
02.2010 - 08.2010
Bachelor of Science - Communications
Università Degli Studi Suor Orsola Benincasa
High School Diploma -
I.T.I.S. Augusto Righi E VIII
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