Alberto Ferrarese
Torino
Profilo professionale
IT professional with expertise in service management and data design. Experienced project management with leadership and effective communication skills. Innovative in improving business processes.
Panoramica
9
9
years of professional experience
1
1
Certification
Esperienza lavorativa
Senior Developer and Account Manager
DGS spa
2025.04 - ad oggi
- Asset Management & ITSM: Designing and developing customized solutions to optimize IT Service Management processes and end-to-end asset lifecycle management.
- System Integration: Architecting and implementing robust integrations between heterogeneous platforms to ensure seamless data synchronization and workflow automation.
- Account Management: Serving as the primary technical and commercial point of contact for international clients, bridging the gap between business requirements and technical execution.
Senior Product Specialist (ServiceNow)
Solve.it SpA
2019.03 - 2025.04
- Conception, design, deployment and project management of IT Service Management solutions based on ServiceNow for several large Italian and European companies
- Develop and test ServiceNow applications, workflows and integrations
- Support ServiceNow AMS service as product specialist including upgrade activities
- Main ServiceNow skills: Core platform, ITSM, integrations, domain separation, custom apps, SPM
Professor
I.S. PROFESSIONAL TECHNICAL EDUCATION "E. BRAMBILLA"
Verrés
2016.06 - 2019.01
- Subjects taught:
- T.P.E., automatic systems and telecommunications. They were the laboratories of the previously mentioned subjects were also held.
Computer technician
Events NFC. EventsNFC 360
Granada
2017.07 - 2018.08
- Field technician and supervisor
- NFC peripheral maintenance
- Database control through spreadsheets
Istruzione
Degree - Industrial Energy Engineering
01.2017
Competenze
- Wide competence and experience in IT processes
- IT Service Management
- Project Management
- Data & Process Design
Certificazioni
- ITIL Foundation V4
- ServiceNow CSA
Spoken Languages
Italian (Native)
Esperto
C2
Spanish (Native)
Esperto
C2
English (Proficient)
Avanzato
C1
French (Proficient)
Avanzato
C1
Strengths
- Solution Architecture Design and Implementation
- ServiceNow implementation in complex environment
- Project Management
- Customer oriented