Alberto Fullone
London
Summary
Results-driven professional with expertise in customer service and logistics. Skilled in route planning, time management, and safety compliance, with a strong focus on productivity and efficiency. Proven strengths in communication and problem-solving, dedicated to enhancing operational processes and delivering exceptional customer experiences.
Overview
2
2
Languages
15
15
years of professional experience
Work History
Delivery Driver
Amazon, Ocado, DEX, Royal Mail, DPD, Fedex
London, Bristol, Cardiff, Leicester ,Derby, Frankfurt
09.2020 - 08.2026
- Delivered packages on time across designated routes, ensuring customer satisfaction.
- Delivered goods in time while adhering to speed limits and other traffic regulations.
- Updated customers on delivery schedules, enhancing communication and service quality.
- Collaborated with warehouse teams to ensure timely package loading and accuracy.
- Utilized handheld devices for tracking deliveries and obtaining customer signatures.
- Navigated routes with relevant map programs and GPS systems.
- Maintained vehicle cleanliness and conducted routine safety checks to ensure safe operations.
- Followed safety protocols to ensure secure handling of packages during transport.
- Assisted in training new drivers on best practices.
Restaurant Supervisor
Geales
London
04.2019 - 01.2020
- Oversaw daily restaurant operations to ensure smooth workflow and service quality.
- Provided fast, friendly and knowledgeable service to guests.
- Addressed customer complaints related to food quality or service issues promptly to maintain satisfaction.
- Established good customer relations and excellent service to build and retain loyal customers.
- Ensured cleanliness and organization of the restaurant to enhance guest experience.
- Adhered to all food safety regulations.
Waiter and Bartender
Fortnum and Mason
London
05.2018 - 04.2019
- Provided exceptional customer service in a high-end dining environment.
- Prepared and served cocktails and drinks using high-standard techniques to enhance guest satisfaction.
- Collaborated with kitchen staff to streamline service flow and improve dining experience.
- Effectively multitasked within a fast-paced environment.
- Monitored bar inventory and restocked items promptly to maintain operational efficiency.
- Ensured cleanliness of work areas to provide a safe environment. and organization of the workplace.
Head Waiter
Villa Di Geggiano
London
02.2015 - 03.2018
- Supervised dining room staff to maintain high-quality service standards and enhance guest satisfaction.
- Managed guest inquiries and resolved issues promptly to ensure a positive dining experience.
- Anticipated guest needs to deliver exceptional customer service consistently.
- Trained new waiting staff.
- Coordinated table assignments and reservations.
- Collaborated with kitchen staff to ensure timely food delivery.
- Observed and adjusted dining room ambiance to enhance guest experience.
- Adhered to health and safety regulations in dining areas.
Head Barback
Soho House & Co
London
03.2011 - 01.2015
- Supported bartenders in crafting cocktails and serving drinks to enhance customer satisfaction.
- Set up drink stations before each shift to ensure a smooth service.
- Managed bar supplies and inventory.
- Handled customer payments accurately to ensure a smooth transaction experience.
- Maintained cleanliness and adhered to health and safety protocols to promote a safe work environment.
Education
High School Diploma -
Technical Institute For Surveyors
Rossano07-2006
Skills
- Time management
- Safety compliance
- Inventory management
- Problem solving
- Effective communication
- Attention to detail
- Communication skills
- Route navigation
- Delivery documentation
- Class B CDL
- Punctuality and reliability
- Customer service
- Teamwork and collaboration
- Safe driving record
- Logistics
- Multitasking and organization
- Complaint resolution
- Inventory control
Languages
Italian
Native
Native
English
Advanced (C1)
C1
Timeline
Delivery Driver
Amazon, Ocado, DEX, Royal Mail, DPD, Fedex
09.2020 - 08.2026
Restaurant Supervisor
Geales
04.2019 - 01.2020
Waiter and Bartender
Fortnum and Mason
05.2018 - 04.2019
Head Waiter
Villa Di Geggiano
02.2015 - 03.2018
Head Barback
Soho House & Co
03.2011 - 01.2015
High School Diploma -
Technical Institute For Surveyors