3rd Level IT Help Desk
Fendi
2017.01
Tullio Alberto Testatonda
Montecosaro,mc
Profilo professionale
Professionista IT con esperienza in VMware ESXi e Hyper-V, abile nell'uso di DocuSign e SAP. Eccellente capacità di risoluzione dei problemi e forte attenzione ai dettagli, garantendo la conformità con 21 CFR Part 11.
Esperienza lavorativa
IT Sales & Technical Support
Nova tecnica srl
2011.01
IT Sales & Technical Support
Nova Sistemi srl
2006.01
Tecnico IT
Fidia S.p.A
Monte giberto, fermo
2018.01 - ad oggi
- Sole IT contact for the Monte Giberto plant (previously also Monte Giorgio).
- Provided IT support for national and international sites (Europe, USA, UAE) for 50+ users.
- DocuSign administrator and support for 21 CFR Part 11 system validation.
- Salesforce user administration and data cleanup.
- VMware ESXi and Microsoft Hyper-V administration.
- Veeam backup management and Fujitsu / QNAP NAS administration.
- Business software support: TeamSystem Gamma, Adiuto, ARXivar, SAP (basic), Zucchetti BI.
- Industrial hardware configuration and support.
- Telecom Italia cloud VoIP and Cisco VoIP system management.
- Network infrastructure management, including Extreme Networks switches and access points (migration from Extreme to UniFi / Ubiquiti).
- Setup and management of access control and password management software for new rooms and secured areas.
- Basic Fortinet firewall administration, including policy/rule creation, traffic monitoring, and user/service access blocking.
- UPS Legrand management and creation of alert emails.
Istruzione
Diploma - Business Administration and Foreign Languages
ITAS M. Ricci Macerata
Competenze
- Systems: VMware ESXi, Hyper-V, Windows Server, VPN
- Software: DocuSign, Veeam, Salesforce, TeamSystem, SAP
- Hardware: Zebra printers, Datalogic devices, Cisco VoIP
- Compliance: 21 CFR Part 11
EDUCATION & LANGUAGES
English A2 (B1 in progress)
ADDITIONAL INFORMATION
- Civil disability 75%
- GDPR consent granted
- Driving licenses: B, A3
Cronologia
Tecnico IT
Fidia S.p.A
2018.01 - ad oggi
3rd Level IT Help Desk
Fendi
2017.01
IT Sales & Technical Support
Nova tecnica srl
2011.01
IT Sales & Technical Support
Nova Sistemi srl
2006.01
Diploma - Business Administration and Foreign Languages
ITAS M. Ricci Macerata