ALEKSANDER DENISIUK
Rome
Summary
Experienced Associate Project Manager transitioning into a Scrum Master role with a strong foundation in Agile methodologies. Adept at leading Scrum ceremonies and overseeing the launch of significant Agile projects. Successfully coordinating cross-functional teams within strict timelines to enhance team productivity and ensure project deliverables align with business goals. Excited to leverage Agile expertise as a Scrum Master to drive impactful project outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service & Refund Specialist
Kodland
08.2024 - 04.2025
- Processed daily refund requests in line with policy, ensuring accuracy and customer satisfaction.
- Collaborated with billing and tech support teams to handle complex cases and improve resolution times.
- Maintained accurate documentation using internal CRM tools for audit-readiness.
- Supported onboarding and training for new team members to improve operational consistency.
Associate Project Manager
StudyMedicinePoland.com
09.2023 - 02.2024
- Spearheaded the launch of StudyMedicinePoland.com by coordinating cross-functional teams including developers, university partners, and external stakeholders; implementing Agile to complete the business launch within 4 months.
- Applied Agile methodologies to manage project workflows, lead stand-ups, and track deliverables using Trello and Google Workspace.
- Developed and maintained project dashboards in Excel and Canva to keep stakeholders informed and aligned.
- Facilitated Scrum ceremonies (daily stand-ups, sprint planning, and retrospectives) to enhance team focus and collaboration.
- Supported multi-channel marketing efforts - both digital and print - to drive early platform engagement and user onboarding.
Customer Service Representative & Staff Trainer
Concentrix Nike
11.2019 - 09.2020
- Delivered multi-channel customer support via phone, email, and chat, resolving escalated cases efficiently using internal CRM systems.
- Conducted onboarding sessions for new hires, focusing on hands-on training that improved understanding of tools, procedures, and service standards.
- Provided continuous performance feedback and coaching to support new team members in achieving operational targets.
- Created and moderated a dedicated WhatsApp support channel, where new employees could reach out at any time - including outside regular hours - for real-time assistance and onboarding guidance.
- Contributed to improving team response quality and knowledge retention through structured feedback loops and collaborative learning.
Education
Bachelor’s Degree - Economics and Business with Major in Management
Luiss Guido Carli
Rome, Italy01-2024
Leaving Certificate -
Christian Brothers College (CBC) Monkstown
Dublin, Ireland01-2020
Skills
- Project Management & Agile Methodologies (Scrum, Kanban, Waterfall)
- Team Leadership & Stakeholder Communication
- Process Improvement & Workflow Optimization
- Risk Assessment & Problem-Solving
- Training & Employee Development
- Customer Service & Conflict Resolution
- Strategic Planning & Task Prioritization
- Multilingual Communication (Polish, English, Italian)
- Proficient in Advanced Excel, Google Workspace, Microsoft Office, Canva
- Trello (work experience), Familiarity with Jira (self-learning)
- Slack, Notion, WordPress
Languages
- Polish (Native)
- English (C1)
- Italian (B2)
Certification
- - Professional Scrum Master I Certification | 2024
- - Google Project Management: Professional Certificate | 2024
Timeline
Customer Service & Refund Specialist
Kodland
08.2024 - 04.2025
Associate Project Manager
StudyMedicinePoland.com
09.2023 - 02.2024
Customer Service Representative & Staff Trainer
Concentrix Nike
11.2019 - 09.2020
Bachelor’s Degree - Economics and Business with Major in Management
Luiss Guido Carli
Leaving Certificate -
Christian Brothers College (CBC) Monkstown
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