Aleksandra Jordan
Summary
Goal-oriented Human Resources Specialist with customer service background in Italy, England and Poland. Confident communicator, skilled in engaging diverse audiences with HR updates. Organized with good planning abilities to manage changing priorities within deadlines. Quick to identify issues and opportunities, recommending targeted solutions for improved HR operations. Ready to leverage training and experience to take on new professional challenges and diversified my career.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work history
HR Specialist
UBS
Cracow, Poland
03.2020 - Current
- Supported development and execution of programmes, policies and procedures to align with vision of company.
- Documented and maintained digital files of employees to standardize process.
- Provided urgent response to employees on matters relating to leave and absence.
- Keep up-to-date with the latest HR trends to apply best practices.
- Communicated with line managers to address queries and concerns and support internal and external requests.
- Facilitated training for on-boarding employee procedures.
- Explained vacation days and insert absences into system for employees.
- Daily language of communication in my work: Italian, English, sometimes the need to understand French
Reconciliation Specialist
State Street Bank
Cracow, Poland
10.2016 - 11.2018
- Managed underperforming suppliers to realign service delivery.
- Carried out specialist studies and statistical summaries for operational analysis.
- Implemented policy and process updates for smooth department operations.
- Updated records, reports and statistics for thorough reference.
- Collaborated with external partners to deliver services within quality, timeframe and budget targets.
- Daily language of communication in my work: Italian, sometimes English
Education
Master of International Management - Economics, Business
University of Economics
Cracow 10.2012 - 06.2014
Skills
- Complex case management
- A problem-solving attitude
- A proactive mindset and readiness to take the lead
- Fluent Polish, English & Italian
- over 3 experience in Human Resources
- Experienced at working in a team work environment while possessing the ability to work independently ( mostly work from home)
- customer service experience abroad and in Poland
Languages
Polish
Master or proficient
C2
English
Advanced
C1
Italian
Advanced
C1
Timeline
HR Specialist
UBS
03.2020 - Current
Reconciliation Specialist
State Street Bank
10.2016 - 11.2018
Master of International Management - Economics, Business
University of Economics
10.2012 - 06.2014
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