Aleksandra Krauze
Kraków
Overview
4
4
years of professional experience
Work History
Teachers Assistant
Terefere
01.2022 - 01.2023
- Supported student learning objectives through personalized and small group assistance.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Talent Acquisition with Italian
ABB
01.2021 - 01.2022
- Developed effective relationships with external recruitment partners, ensuring alignment with company values and hiring objectives.
- Coordinated interview schedules for both candidates and hiring managers to streamline the selection process.
- Conducted thorough pre-employment screenings for potential hires, including background checks and reference verifications.
Barmaid and Waitress
Perbacco
01.2021 - 01.2021
- Maximized bar sales by repeatedly checking on customers and offering refills or alternative drinks.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Assisted with inventorying beverage stock and bar supplies.
Call Center Agent
Armatis-lc
01.2019 - 01.2020
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Education
Master Degree Studies - Psychology
Jagiellonian University
Kraków2025
Skills
- Classroom Management
- Progress Reporting
- Onboarding Processes
- Strategic recruitment
- Organizational Development
- Customer communications
- Appointment Setting
- Problem-solving skills
- Interpersonal Skills
- Resolving issues
Languages
Polish
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Upper intermediate (B2)
Timeline
Teachers Assistant
Terefere
01.2022 - 01.2023
Talent Acquisition with Italian
ABB
01.2021 - 01.2022
Barmaid and Waitress
Perbacco
01.2021 - 01.2021
Call Center Agent
Armatis-lc
01.2019 - 01.2020
Master Degree Studies - Psychology
Jagiellonian University