Alessandra Andrulli
Matera
Summary
Fast, friendly service to expedite and process orders. Possesses excellent customer service and product knowledge. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Restaurant Worker
Hotel San Domenico
02.2024 - 09.2024
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Developed strong rapport with regular customers, contributing to increased repeat business.
After-School English Teacher
Anspi Oratori E Circoli
06.2023 - 01.2024
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Designed and implemented assessments to measure student progress in English language learning.
Call Center Agent, Inbound Sales
Callmat
09.2022 - 05.2023
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Conducted follow-up calls with customers to ensure satisfaction and gather valuable feedback for continuous improvement efforts.
- Enhanced team performance by sharing best practices and collaborating on strategies for success.
- Developed an in-depth understanding of company offerings, enabling confident presentation of tailored solutions to clients'' needs.
- Overcame objections using friendly, persuasive strategies.
Logistics Manager
Forniture Fotovoltaiche S.R.L.
01.2022 - 09.2022
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of wide range of products daily.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Negotiated favorable contracts with freight forwarders and carriers, securing cost-effective transportation solutions.
Summer Camp Staff Member
Anspi Oratori E Circoli
06.2020 - 08.2021
- Fostered a positive environment for campers by promoting inclusivity, respect, and enthusiasm in all interactions.
- Extended support in administrative tasks such as registration, documentation, and parent communication to ensure efficient operations at the summer camp.
- Tailored instructional strategies according to individual learning styles of each camper to optimize skill acquisition during activity sessions.
- Assisted in planning special events like talent shows, field trips or themed days that added variety to the camp schedule while promoting camaraderie among participants.
- Implemented creative problem-solving techniques to address challenges faced by individual campers or groups during various activities.
Tour Guide
F.A.I.
03.2019 - 07.2019
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
Education
High School Diploma -
Liceo Tommaso Stigliani
Matera, Italy07.2020
Skills
Cleanliness and hygiene
Cash handling proficiency
Adaptability and Resilience
Order taking accuracy
Menu Memorization
Collaboration and Teamwork
Cleaning and organization
Attention to Detail
Prioritization and Organization
Relationship Building
Quality Control
Catering experience
Problem-solving abilities
Multitasking Abilities
Excellent Communication
Languages
English
Advanced (C1)
Italian
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
German
Elementary (A2)
Timeline
Restaurant Worker
Hotel San Domenico
02.2024 - 09.2024
After-School English Teacher
Anspi Oratori E Circoli
06.2023 - 01.2024
Call Center Agent, Inbound Sales
Callmat
09.2022 - 05.2023
Logistics Manager
Forniture Fotovoltaiche S.R.L.
01.2022 - 09.2022
Summer Camp Staff Member
Anspi Oratori E Circoli
06.2020 - 08.2021
Tour Guide
F.A.I.
03.2019 - 07.2019
High School Diploma -
Liceo Tommaso Stigliani
Similar Profiles
Alexis GerlachAlexis Gerlach
Assistant Director of Residential Life at San Domenico SchoolAssistant Director of Residential Life at San Domenico School
Federico GiuglianiFederico Giugliani
Accountant Trainee at Dl servizi sas Di Nardo DomenicoAccountant Trainee at Dl servizi sas Di Nardo Domenico
Dino D'AmicoDino D'Amico
Employee Assistance Manager at Domenico D'AmicoEmployee Assistance Manager at Domenico D'Amico