Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic
Alessandra Bortolozzo

Alessandra Bortolozzo

Verona

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Professional with experience in enhancing guest satisfaction through exceptional service and problem-solving skills. Strong focus on team collaboration, adaptable to changing needs, and consistently achieving results. Skilled in communication, conflict resolution, and multitasking while maintaining positive attitude. Reliable and proactive, ready to contribute to high-standard guest experience environment.

Overview

36
36
years of professional experience

Work History

Guest Experience Agent

Vista Palazzo Verona - LarioHotels
02.2025 - Current

- Handling all guests interactions with highest level of hospitality and professionalism, accommodating special requests, anticipating requirements by personalizing the service proactively.

- Providing knowledgeable recommendations for local attractions, booking dining and activities enhancing guests' enjoyment of their stay.

- Delivering exceptional customer service through active listening skills and genuine empathy towards guests' issues or concerns.

- Managing check-in and check-out procedures for guests responding to inquiries quickly and effectively through active listening and dynamic communication.

- Facilitating and coordinated transportation services, assisting with luggage handling, valet and concierge services.

- Handling customer complaints by assessing guests needs with professionalism and empathy to satisfy them efficiently and promptly.

Front Desk Assistant

Anantara Convento di Amalfi Grand Hotel
06.2024 - 11.2024
  • Welcoming guests, performing check-in and check-out, managing reservations and concierge requests, operating the telephone switchboard, handling financial transactions, preparing billing statements as well daily revenue reports. Providing support to the guest for the duration of the entire stay, conveying the necessary information to Housekeeping and F&B Departments to ensure all guests needs are fully met.

Front Desk Assistant

Van Der Valk Hotel Schiphol
01.2023 - 01.2024
  • Greeting guests, answering any queries, helping them to check in/check out. Provide general information about the hotel’s services and local attractions. Creating appointments, assisting large groups in the business center, preparing conference rooms and resolving any issues that may arise.

Medical Front Desk Associate/ Administrative Assistant

Boudreaux Chiropractic Rehab Clinic
01.2021 - 01.2022
  • Greeting patients, answering any questions they may have and helping them to fill out the required forms. Answering phone calls, creating appointments, directing the calls as required and handling all queries. Answering emails and electronic messages as required. Creating invoices and bills, managing vendors and contractors. Managing inventory and placing orders as required.

In Store Shopper

Whole Foods Market
01.2019 - 01.2021
  • Performing standard tasks such as fulfilling online shopping orders efficiently and accurately, paying attention to product details and order of urgency. Occasionally working in other departments of store as required, e.g., customer service, cashier and grocery deliveries.

Banquet & Special Event Server / Catering Assistant

Il Davide Italian Restaurant
01.2019 - 01.2021
  • Efficient, courteous and attentive server with extensive experience in the catering and hospitality industries. Ensuring that all guests have a quality dining experience by maintaining dining ambiance, checking table decoration, presenting wine, refilling glasses, facilitating a smooth service. Preparing meals and drinks ingredients, setting buffet areas for service. Completing clients’ requests.

Personal Assistant / Household Manager

Private Principals
01.2015 - 01.2019
  • Identify and oversee various household projects, schedule and work closely with other staff/contractors, manage repairs and renovations, plan and coordinate the family’s activities and vacations, keep inventory of all household supplies and restock, keep inventory of personal items for principals and restock, keep track of birthdays and purchase gifts, prepare home for events and seasonal parties, respond to income calls and greet guests, vehicles maintenance and driving. Not limited to the above

Senior Commercial Analyst

Socer Brasil Industria e Comercio – Grupo Respol Resinas Brasil
01.2010 - 01.2015

Commercial Analyst

Alternativa Servicos de Seguranca
01.2008 - 01.2009

Administrative Assistant Manager

London Pizza Express Fast Food
01.2007 - 01.2008

Administrative Assistant

Legal Documentation Services International
01.2006 - 01.2007

Administrative Assistant Manager

London Excel Exhibition Center
01.2004 - 01.2006

Sales Analyst

Indaru Industria e Comercio
01.2001 - 01.2003

Senior Sales Assistant

Microcase Industria e Comercio
01.2000 - 01.2001

Supervisor of Product Support

Lion SA Caterpillar Dealership
01.1997 - 01.1999

Sales & Marketing Trainee

Caterpillar SA
01.1995 - 01.1997

Purchasing Assistant

Dana Albarus Hydraulic Systems
01.1993 - 01.1995

Bank Teller

Banco Bandeirantes SA
01.1990 - 01.1993

Education

Bachelor's Degree - Business Administration

University Methodist of Piracicaba
Piracicaba, SP
01.1997

Skills

  • Strong empathy
  • Exceptional communication
  • Organizational skills
  • Stress tolerance
  • Problem-solving abilities
  • Multitasking Abilities
  • Customer service
  • Detail-oriented
  • Concierge support
  • Teamwork and collaboration

Languages

English
Portuguese
Italian
Spanish

Hobbies and Interests

Traveling, Cooking, Hiking, Volunteering

Timeline

Guest Experience Agent

Vista Palazzo Verona - LarioHotels
02.2025 - Current

Front Desk Assistant

Anantara Convento di Amalfi Grand Hotel
06.2024 - 11.2024

Front Desk Assistant

Van Der Valk Hotel Schiphol
01.2023 - 01.2024

Medical Front Desk Associate/ Administrative Assistant

Boudreaux Chiropractic Rehab Clinic
01.2021 - 01.2022

In Store Shopper

Whole Foods Market
01.2019 - 01.2021

Banquet & Special Event Server / Catering Assistant

Il Davide Italian Restaurant
01.2019 - 01.2021

Personal Assistant / Household Manager

Private Principals
01.2015 - 01.2019

Senior Commercial Analyst

Socer Brasil Industria e Comercio – Grupo Respol Resinas Brasil
01.2010 - 01.2015

Commercial Analyst

Alternativa Servicos de Seguranca
01.2008 - 01.2009

Administrative Assistant Manager

London Pizza Express Fast Food
01.2007 - 01.2008

Administrative Assistant

Legal Documentation Services International
01.2006 - 01.2007

Administrative Assistant Manager

London Excel Exhibition Center
01.2004 - 01.2006

Sales Analyst

Indaru Industria e Comercio
01.2001 - 01.2003

Senior Sales Assistant

Microcase Industria e Comercio
01.2000 - 01.2001

Supervisor of Product Support

Lion SA Caterpillar Dealership
01.1997 - 01.1999

Sales & Marketing Trainee

Caterpillar SA
01.1995 - 01.1997

Purchasing Assistant

Dana Albarus Hydraulic Systems
01.1993 - 01.1995

Bank Teller

Banco Bandeirantes SA
01.1990 - 01.1993

Bachelor's Degree - Business Administration

University Methodist of Piracicaba
Alessandra Bortolozzo