Alessandra Butera

I provide 1st line support for incidents, handling routine and non-routine issues.

Key Responsibilities:

• Support technical queries (e.g., Microsoft products, operating systems).
• Resolve common issues and escalate complex ones.
• Ensure service levels are met and monitor performance.
• Collaborate effectively with the team.
• Follow processes and document actions taken (open ticket and request)

Tool used: CITRIX, VPN,MFA, AZURE, AWS, BOMGAR BEYOND

TRUST, SERVICE NOW and more.

• Expert in our client in-house direct management process and administer and resolve any Finance and Insurance queries;
• Processing of administration work in line with internal processes and procedures
• Responsible for administering all inbound requests received from our internal and external customers

• Address customer concerns, inquiry by interaction in a professional and friendly manner; provide information regarding shipping and delivery; assist with questions to products on website; answer payment and invoice queries; help customers with returns, reclamations, vouchers and discount codes

• Customer service for Vodafone; providing information about fees and prices, solving problems and assisting customers in any kind of issues

• Managing customers activities, handling payments and accountability

• Promoting and selling XLS medical products

• Receptionist with the main duty to book medical exams, concerning the different departments of the hospital