Alessandra Cavallaro

• In person and online delivery of WSET courses in English (Level 1 and Level 2 Award in Wines. Level 3 Award in Wines teaching to begin in 2022)
• Responsible for courses and wine tasting organisation, planning and coordination providing end-to-end student support
• In charge of wine selection and cellar stock management

Involved in all winemaking operations:

• Harvest
• Grape reception
• Pressing
• Monitoring fermentations
• Babo measurement
• Pumping over
• Racking

• Provided assistance during all winemaking operations (pressing, monitoring fermentations, tirage, riddling, disgorgement...)
• Responsible for labelling and packaging
• Involved in vineyard management (training young vines, canopy management, hand harvest...)

• In charge of new client acquisition (HO.RE.CA), creating initial contacts and introducing product portfolio
• Managed existing customers providing continuous service, assistance and support
• Responsible for sales development
• In charge of order placements
• Provided support for tasting events organised by companies
• Established relationships between winemakers and clients

• Former 1 Michelin star restaurant
• In charge of customer experience, wine recommendation and food and wine pairings
• Mise en place
• Responsible for opening and closing procedures
• Wine stock management
• Coordinated wine selection and cellar stock

Involved in all winemaking operations:

• Grape reception
• Pressing
• Monitoring fermentations
• Babo measurement
• Pumping over/punching down
• Racking
• Labelling and packaging

• In charge of customer experience and wine recommendation
• Suggested appropriate food and drink pairings to increase per-ticket sales.
• Responsible for opening and closure procedures
• Involved in the opening of the pop-up restaurant in partnership with Gourmet Traveller Australia at Avani Winery, Red Hill, Mornington.

• In charge of customer experience, wine recommendation and food and wine pairings
• Mise en place
• Opening and closing procedures
• Wine training received by Les Caves de Pyrene UK.

• Answered central telephone system and directed calls accordingly.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Received and routed business correspondence to correct departments and staff members
• Responded to and managed inquiries
• Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors