Alessandra Covino

I work in an information product line, we work according to the 3 amigos model, together with the product, delivery and engineering coordinators I collaborate on monitoring the teams' progress against the company's objectives. We collaborate with the management team on budget issues, allocation, monitoring, investment meetings.

I supported teams in designing product and sprint backlogs to ensure they were well defined and achievable.

Identified and addressed impediments to team progress and success, resulting in smoother workflow and improved team morale.

Facilitated the planning of sprints, daily standups, retrospectives and demonstrations to ensure the team was on track to achieve their goals and objectives.

Conducted periodic retrospectives to gain insights and identify areas for improvement.

Developed and implemented Agile best practices and methodologies, improving team collaboration and increasing productivity.

Developed an Agile maturity model to assess and monitor team progress over time.

Coached teams on Agile principles, values and practices to increase understanding and effectiveness.

Developed and maintained the team's Agile culture by facilitating team building activities and promoting an environment of continuous improvement.

• I currently hold the position of Scrum Master in consultancy at Sky for a team working in Agile on Format products in the Digital area
• I am responsible for:
• Facilitate all Scrum events and ceremonies;
• Monitor the team's performance;
• Monitor capacity in collaboration with the Delivery Manager;
• Monitor the roadmap;
• Monitor behavior that is dysfunctional to the framework;
• Monitor the Jira board on which all User Stories are tracked to help the team achieve its objectives more transparently and effectively;
• Supporting and coaching other PO/BA/DM governance figures in the interactions and approach of an Agile mindset;
• Evangelizing the scrum framework as a lean approach in product development;
• Organization of team working and team building moments

• As a Scrum Master in Kineton, I worked on the realization of a mobile application for the smart city context to fulfill the needs of smart tourism
• As a Scrum master, I was responsible for:
• Facilitating all Scrum events and ceremonies;
• Bringing an agile mindset to MVP product development;
• Prioritizing backlog initiatives with the Product Owner

• Team management and assignment of tasks
• Survey and periodic review of staff performance, providing for the implementation of improvement or corrective actions where necessary
• Use of communication methodologies capable of facilitating relations with the different stakeholders
• Proposal of a quality service with great attention to the customer;
• Organisation of work and optimisation of time schedules to reduce wasted time
• Quick and precise execution of assigned tasks
• Management of possible conflicts in the workplace
• Managing assigned tasks autonomously thanks to the skills acquired
• Quickly proposing solutions to unforeseen events and problems in the work activity
• Striving for customer satisfaction through a high level of attention to service
• Carrying out tasks with attention to detail and ensuring precision in execution
• Managing the assigned team and assigning tasks
• Defining operational methods aimed at achieving the assigned objectives
• Project quality planning and periodic verification by SAL
• Preparation and management of meetings with the team and other stakeholders and definition of the schedule
• Management of communications with internal and external project stakeholders
• Identification, management and on-going evaluation of the team
• Monitoring the progress of the project against the milestones set at kick-off
• Development of new projects
• Preparation of technical and economic tender documentation
• Managing client relations throughout the course of the project

• Close collaboration with software development and analysis team members in designing and developing stable solutions to meet customer requirements in terms of functionality, scalability and performance
• Regularly updating customers on application development project status, new project proposals and technical software issues
• Effective collaboration with cross-functional design teams to create software solutions that improve the client-side experience, functionality and overall performance
• Collaboration with business analysts, programmers and infrastructure specialists to deliver high-reliability solutions for mission-critical applications
• Management of a team of 9 members with emphasis to motivation and continuous training activities in order to ensure a high quality of service and a healthy and productive working environment
• Demonstrating a positive and proactive attitude to work participating with commitment and motivation in the improvement individual and team results

• Performing functionality, performance, and conformity tests on each product according to design specifications in order to maintain high standards of development and customer satisfaction
• Performing integration and regression tests on software and individual modules according to the release or modification of components
• Drafting and updating software testing manuals software for internal use, maintaining an optimal organization of work to achieve maximum productivity
• Documentation, triage, and management of bugs via Jira and collaboration with developers to facilitate their rapid resolution
• Careful organization and planning of activities aimed at maintenance of the production environment, identifying objectives and priorities, and taking into account the time and resources available to ensure its proper completion
• Use of solutions and approaches by the real needs of the customer to guarantee a service of excellence to convert satisfactory experience into loyalty

• Drafting documentation, and dealing with bugs via Redmine and collaboration with developers to facilitate their rapid resolution
• Performing functionality, performance, and conformance tests on each product according to design specifications in order to maintain high standards of development and customer satisfaction
• Extensive user interface testing on mobile devices, including Windows, Android, and iOS
• Drafting and updating software testing manuals software for internal use, maintaining an organisation of work

• Performing functionality, performance, and conformity tests on each product according to design specifications in order to maintain high standards of development and customer satisfaction
• Performing integration and regression tests on software
• Extensive user interface testing on mobile devices, including Windows, Android, and iOS
• Drafting and updating software testing manuals software for internal use, maintaining an optimal organization of work to achieve maximum productivity
• Documentation, triage, and bug management via Comindwork/Jira/Redmine and collaboration with the developers in order to facilitate rapid resolution
• Listening to and evaluating requests, questions, feedback and instructions and elaborating on appropriate responses and actions capable of ensuring the best results in a short timeframe
• Clear and effective communication with colleagues, superiors and customers both in person and remotely, taking care to establishing a constructive and open dialogue
• Management of ordinary and extraordinary activities demonstrating a high degree of operational autonomy gained through the in-depth knowledge of procedures, requirements and work routines
• Accurate, careful and diligent execution of tasks for the achievement of a quality end result without ever sacrificing operational speed