Alessandra Ingemi
Arona
Summary
Dynamic and passionate about human relationships, I have built my professional journey through practical experience, learning to turn challenges into opportunities. With eight years of experience in retail, I currently work as a Customer Care Specialist, where active listening and the ability to turn every need into a positive experience guide my work, combining strategic vision with daily operations. This experience teaches me every day how to understand customer needs, find quick and effective solutions, and foster teamwork and hands-on leadership.
Overview
9
9
years of professional experience
Work History
Customer Care Specialist
Decathlon Italia S.r.l.
06.2025 - Current
- Manage communication with logistics, couriers, stores, and customers to ensure smooth and efficient workflows.
- Handle front-office and back-office tasks through digital channels (email, WhatsApp, Service Cloud), providing timely and accurate support.
- Open, monitor, and resolve IT tickets with technical teams, improving response times and issue resolution.
- Manage refunds and administrative procedures, ensuring accuracy and a positive customer experience.
- Track support metrics, identify recurring issues, and support process improvements to enhance customer satisfaction.
Specialist Sport Leader Omnichannel
Decathlon Italia S.r.l.
07.2024 - Current
- Ensured security for store employees and customers.
- Managed online reviews and customer care.
- Supervised store organization and operational efficiency.
- Maintained security of financial and stock flows.
- Controlled stock replenishment and supported commercial agility.
- Analyzed commercial performance.
- Implemented commercial policies.
Sport Leader Omnichannel
Decathlon Italia S.r.l.
04.2017 - 06.2024
- Managed sales and customer relationships.
- Operated cash registers and welcomed customers.
- Managed Facebook and Instagram pages.
- Controlled stock replenishment.
Education
Master's Degree - International Relations
Università degli Studi di Milano
MilanoBachelor's Degree - International Studies
Università degli Studi di Firenze
FirenzeScientific High School Diploma - Linguistic Curriculum
Liceo Scientifico Archimede
MessinaSkills
- Problem Solving
- Customer Orientation
- Planning and organization
- Leadership
- Teamwork
- Energy
- Communication
- Empathy
- Flexibility
- Conflict resolution
Affiliations
- Volunteer work
- Sport
- Theather and Music
Languages
Italian
Native
Hungarian
Native
English
Upper intermediate
French
Elementary
German
Elementary
Personal Information
Timeline
Customer Care Specialist
Decathlon Italia S.r.l.
06.2025 - Current
Specialist Sport Leader Omnichannel
Decathlon Italia S.r.l.
07.2024 - Current
Sport Leader Omnichannel
Decathlon Italia S.r.l.
04.2017 - 06.2024
Bachelor's Degree - International Studies
Università degli Studi di Firenze
Scientific High School Diploma - Linguistic Curriculum
Liceo Scientifico Archimede
Master's Degree - International Relations
Università degli Studi di Milano