Alessandra Marrocco

Managing reservations, bookings, cancellations and table allocations.

Answering phone calls , emails and guest enquiries.

Process payments or assist with billing where required by the restaurant.

• Managed daily restaurant operations and staff supervision.
• Ensured high customer satisfaction and service standards.
• Oversaw inventory control and supplies.
• Resolved customer complaints effectively.
• Coordinated communication between kitchen and floor staff.

• Answered phone calls to take reservations and address guest questions and concerns.
• Remedied guest complaints and escalated serious issues to restaurant manager for prompt resolution.
• Monitored restaurant activity to determine seating and dining flow.

• Supervised staff performance and daily operations.
• Maintained consistent service quality.
• Supported management in smooth service delivery.

• Monitored restaurant activity to determine seating and dining flow.
• Engaged with guests to maximize satisfaction with food and service.
• Escorted guests to proper tables or offered open seating options in bar and patio areas.

• Assisted the general manager with daily operations.
• Trained new staff and monitored performance.
• Ensured compliance with hygiene and safety standards.

• Led the front-of-house team.
• Trained staff in service and food safety.
• Ensured efficient order-taking and smooth service flow.

• Managed guest check-in and check-out.
• Handled reservations and concierge services.

• Provided strong customer service by greeting and building relationships with key clients.
• Maintained knowledge of company products and services to make informed recommendations to clients.
• Assisted customers with item returns and payment refunds.