Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Personal Information
Timeline
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Alessandra Pisanelli

Mosman

Summary

With over twenty years of experience, I am a seasoned professional in customer service and hospitality. My career is defined by a strong dedication to efficiently and effectively resolving customer issues while maintaining a high level of professionalism. Through years of dedicated practice, I have honed my expertise to ensure that every client interaction is handled with excellence and care.

Overview

25
25
years of professional experience

Work History

Shop Supervisor & Assistant, Food and Beverage Restaurant Attendant

FOURTH VILLAGE PROVIDORE
03.2018 - Current
  • Assisted Store Manager in addressing customer inquiries and resolving complaints, enhancing customer satisfaction
  • Conducted comprehensive training for new staff, ensuring efficient onboarding and skill development
  • Delivered exceptional guest service by promptly taking orders, serving food and beverages, and maintaining a clean and safe environment
  • Managed store maintenance, including stock level assessments and timely placement of orders to ensure product availability
  • Proficiently operated POS systems for accurate payment processing, refunds, and end-of-day financial reconciliations
  • Coordinated booking and catering arrangements, effectively managing event inquiries and requirements
  • Resolved customer issues effectively

Data Entry Officer

Consulate General of Italy
08.2022 - 12.2022
  • Prepared and sorted documents for data entry entering data into database software and checking to ensure the accuracy of the data that has been inputted.
  • Accurately entered, updated, and maintained large volumes of data into company databases and spreadsheets.
  • Resolving discrepancies in information and obtaining further information for incomplete documents by directly contacting customers and partners
  • Reviewed and entered data information into the appropriate databases
  • Retrieved data for team members upon request
  • Performing data searches

Food and beverage assistant

Il Perugino Restaurant
09.2017 - 03.2018
  • Assisted with food and table prep before the event begins
  • Served guests and respond to requests for their needs
  • Communicated with managers as well as other servers and event organisers
  • Served alcoholic and non-alcoholic beverages
  • Assisted with inventory, food storage and other closeout tasks

Retail sale assistant

H&M - Warringah Mall
11.2017 - 12.2017
  • Managed stockroom duties, ensuring that inventory was organized and easily accessible
  • Managed pricing and Merchandising: tagging, labeling, and ensuring that all products were accurately priced to facilitate efficient sales transactions
  • Contributed to visual merchandising to the store's visual appeal by categorizing and organizing clothing items according to size, style, and season
  • Provided exceptional customer service assisting shoppers with their inquiries

Food and beverage assistant

Hotel South Paradise
06.2015 - 08.2017
  • Delivered high level of customer service by greeting and assisting guests, taking orders, and ensuring their dining experience was enjoyable and memorable
  • Mastered in preparing the dining and bar areas for service, including arranging tables, chairs, and place settings to create an welcoming atmosphere
  • Mastered the art of crafting quality coffee and beverages to meet the diverse preferences of guests
  • Efficiently handled payments, processed transactions, and managed the cash register
  • Worked with restaurant and hotel managers to run smooth daily operations

Product Promoter

Ferrero Products
09.2007 - 08.2014
  • I focused on delivering exceptional customer service while promoting Ferrero offers
  • My responsibilities included discussing pricing options with customers, distributing product samples, and proficiently setting up promotional booths, including merchandising and transportation of materials

Store Supervisor

Mondocasa Department Store
09.1999 - 08.2006
  • I managed stock control and ensured effective inventory management
  • I provided outstanding customer service, overseeing merchandising efforts, reporting discrepancies and issues to the supervisor, and maintaining the accuracy of cash registers
  • I handled customer complaints and resolutions and efficiently received and stored large stock deliveries

Education

Certificate IV - Residential Drafting

TAFE NSW (Online Campus)
Newcastle, Australia
12.2024

AutoCAD & Interior Construction -

Sydney Design School
Sydney
04.2023

SketchUp and Revit for Designers -

Sydney Design School
Sydney
02.2023

Bachelor's degree - Architectural Conservation and Restoration

University Mediterranean of Reggio Calabria
Reggio Calabria, Italy
07.2017

Skills

  • Microsoft Word
  • Microsoft Excel
  • Adobe Photoshop
  • InDesign
  • Order Processing
  • Store operations
  • Stock control
  • Customer Service
  • Visual Merchandising
  • Customer Relations
  • Team Collaboration

Languages

English
Italian

Hobbies and Interests

  • Art
  • Design
  • Photography
  • Drawing
  • Listening to music
  • Cooking
  • Social media
  • Pilates

Personal Information

Nationality: IT AUS

Timeline

Data Entry Officer

Consulate General of Italy
08.2022 - 12.2022

Shop Supervisor & Assistant, Food and Beverage Restaurant Attendant

FOURTH VILLAGE PROVIDORE
03.2018 - Current

Retail sale assistant

H&M - Warringah Mall
11.2017 - 12.2017

Food and beverage assistant

Il Perugino Restaurant
09.2017 - 03.2018

Food and beverage assistant

Hotel South Paradise
06.2015 - 08.2017

Product Promoter

Ferrero Products
09.2007 - 08.2014

Store Supervisor

Mondocasa Department Store
09.1999 - 08.2006

Certificate IV - Residential Drafting

TAFE NSW (Online Campus)

AutoCAD & Interior Construction -

Sydney Design School

SketchUp and Revit for Designers -

Sydney Design School

Bachelor's degree - Architectural Conservation and Restoration

University Mediterranean of Reggio Calabria

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Alessandra Pisanelli