Alessandra Roberti Cozzo
Rome
Summary
Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Highly communicative professional with more than 20 years of expertise as Concierge for high-end hotel chain. Team player provides exceptional guest service.
Overview
43
43
years of professional experience
Work History
Concierge
Rocco Forte & Family
09.2002 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Maintained detailed records of guest preferences to personalize future visits.
Assistant Production Organiser
Film 87
02.2002 - 08.2002
- Assistant Production Organiser in various films: IL PAPA BUONO, I BANCHIERI DI DIO, LA PORTA DELLE SETTE STELLE, MATHILDE
- Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
- Maintained clear communication channels between all parties involved in the event planning process, ensuring timely updates and issue resolution.
- Developed systems-based approach to establish successful completion of event tasks.
- Scheduled and organized catering, transportation and staffing to manage event logistics.
Assistant Director
Film Group International S.r.l.
11.1999 - 10.2000
- Assistant director in various spots: SHELL, IBM, TELECOM
Guest Relations Coordinator
Forte & Le Meridien Hotel Eden
02.1997 - 10.1999
- Initially engaged at this five star hotel, 112 rooms
- Member of the Leading Hotels of the World as Receptionist/Cashier
- Guest Relations Coordinator
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
Front Office Supervisor
Forte Hotel Hyde Park
02.1994 - 11.1996
- Initially engaged at this five star Exclusive hotel
- 185 rooms, member of the Leading Hotels of the World as Receptionist/Cashier, promoted to Front Office Supervisor in April 1996.
Banqueting Trainee
Grosvenor House Hotel
04.1994 - 06.1994
- Banqueting trainee
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Troubleshot minor issues with office tools and equipment, escalating more serious problems to supervisor.
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
- Interacted with customers under supervision to support operational objectives.
- Offered technical support and troubleshot issues to enhance office productivity.
Training in Various Departments
Browns Hotel
02.1994 - 02.1994
- One week training in various departments
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Public Relations
Thaerme Mr Giachetti
08.1993 - 10.1993
- Responsible for Public Relations for health farms and hotels, helping in setting up Videotel network
- Coordinated closely with public relations team members to track media coverage of organizational activities or announcements.
- Facilitated smooth public relations by managing inquiries from participants, community members, and media outlets professionally.
- Contributed to overall business growth through well-executed public relations efforts aligned with corporate goals.
Responsible for Keeping Contacts
A.G.T. American Group Travel Agency
06.1993 - 07.1993
- Responsible for keeping contacts with the Italian counter part in Spain and England
- Facilitated smooth handoffs between project phases by ensuring all necessary documentation was prepared and available for review when needed.
- Fostered a positive work environment by maintaining open communication channels with team members and promoting collaboration in problemsolving.
Production Assistant
American Express Production
05.1993 - 05.1993
- Production assistant in TV spot for American Express Card
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Reduced production errors through close attention to detail and thorough quality control checks.
Assistant Director
Film "La Pista Bulgara"
04.1993 - 04.1993
- Assistant director to Stelvio Massi
- Set budgets, travel itineraries and timelines and maintained call sheets.
- Adapted well to unforeseen challenges during production, implementing creative solutions that allowed projects to continue without compromising artistic vision.
Assistant Director
Film "La chance"
03.1993 - 03.1993
- Assistant director to Aldo Lado
Fashion Show Room
Mr Fiore & Mr Lepore
01.1992 - 02.1993
- Responsible for overall appearance of Models, matching clothes to different models, accessories
- Maintained optimal physical appearance by adhering to strict diet, exercise, and skincare routines, ensuring consistent booking for modeling jobs.
Assistant Director
T.V Spot "Finesse"
10.1991 - 10.1991
- Assistant director to Ed Bianchi
- Scheduled filming days and weekends, from pre-production meetings to final edits.
Assistant Director
Film "Il Male Oscuro"
06.1989 - 08.1989
- Assistant director to Mario Monicelli
Various Experience in Film Productions
01.1982 - 01.1988
- Various experience in Film Productions
Education
High School Diploma -
College Selva Dei Pini
Roma06.1991
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Attention to Detail
- Teamwork and Collaboration
- Computer Skills
- Relationship Building
- Client satisfaction
Education
Alessandra Roberti Cozzo, Italian, mother tongue, English, fluently written and spoken, French, intermediate knowledge, Cultural Awareness, Hyde Park Hotel, London, Complaint Handling, Fashion course, Course in Carahost, Forte Hotels, Guest Recognition Programme by Forte, Windows Millenium (Microsoft Word, Excel), Sigma/Galileo Travel Systems, Fidelio, Voi Come Noi, Tecnica Turistica at I.N.SE.FO qualified as Travel Agent Operator 1992-1993
Personal Information
- Date of Birth: 04/08/73
- Nationality: Italian
Timeline
Concierge
Rocco Forte & Family
09.2002 - Current
Assistant Production Organiser
Film 87
02.2002 - 08.2002
Assistant Director
Film Group International S.r.l.
11.1999 - 10.2000
Guest Relations Coordinator
Forte & Le Meridien Hotel Eden
02.1997 - 10.1999
Banqueting Trainee
Grosvenor House Hotel
04.1994 - 06.1994
Training in Various Departments
Browns Hotel
02.1994 - 02.1994
Front Office Supervisor
Forte Hotel Hyde Park
02.1994 - 11.1996
Public Relations
Thaerme Mr Giachetti
08.1993 - 10.1993
Responsible for Keeping Contacts
A.G.T. American Group Travel Agency
06.1993 - 07.1993
Production Assistant
American Express Production
05.1993 - 05.1993
Assistant Director
Film "La Pista Bulgara"
04.1993 - 04.1993
Assistant Director
Film "La chance"
03.1993 - 03.1993
Fashion Show Room
Mr Fiore & Mr Lepore
01.1992 - 02.1993
Assistant Director
T.V Spot "Finesse"
10.1991 - 10.1991
Assistant Director
Film "Il Male Oscuro"
06.1989 - 08.1989
Various Experience in Film Productions
01.1982 - 01.1988
High School Diploma -
College Selva Dei Pini
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