Alessandra Ruta

• Supported the organization and execution of job interviews, working closely with department managers.
• Managed the filing and documentation related to human resources administration.
• Handled the recruitment process, including job posting and candidate pre-screening.
• Ensured accurate application of check-in and check-out procedures.
• Performed back-office activities, including invoice preparation and issuance, payment control, and accounting tasks.
• Maintained effective relationships and communication with travel agencies, tour operators, and corporate clients.
• Prepared quotes and offers, applying the structure’s established rates and promotional policies.

• Ensuring service integrity to protect clients and safeguard business interests.
• Planning the manager’s agenda, organizing business trips, and coordinating online and in-person meetings.
• Managing and directing phone calls and emails efficiently.
• Drafting and distributing official internal and external communications.
• Handling document management, ensuring information accessibility and data protection compliance.

• Drafting and organizing official documentation, contracts, and business correspondence.
• Assisting in the preparation of commercial agreements, ensuring full compliance with current regulations.
• Driving customer satisfaction by maintaining exceptional service quality and attention to detail.
• Developing and optimizing operational procedures to achieve organizational goals.
• Handling complex cases via chat, ensuring client satisfaction and strict adherence to company standards and policies.

• Supporting affiliates during the onboarding process and operational assistance in the initial phases.
• Monitoring affiliates operations to ensure compliance with contractual terms.
• providing assistance and support to affiliates to optimize their business performance.
• Organization and maintenance of digital and physical archives of contracts and legal documentation related to affiliations.
• Collaboration with the legal team to update and amend contracts in line with business needs and regulatory requirements.