Alessandra Spadaro

Managed all aspects of new move-ins, collaborating with both tenants and referencing companies to ensuring the process completion in a timely and efficient manner, while ensuring all necessary paperwork and payments were finalized ahead of schedule. Keeping landlords informed throughout the letting process, providing support for any questions arose. Maintaining an effective level of communication with other departments to ensure all compliance documents were in order and that the property met all the legal requirements for a successful move-in. The responsibilities included, but not limited to:

• Providing senior administrative support
• Handling incoming and outgoing calls and emails
• Arranging inventories and obtaining all necessary property compliance certificates
• Scheduling viewings and managing appointment cancellations
• Assisting with property viewings
• Supervising the administration, application, and referencing process for each tenant and guarantor
• Conducting move-in and right to rent checks
• Managing renewals and Certificates of Safety (COS)

Promoted to People Operations Administrator, I collaborated closely with the People Operations and Recruitment Coordinators. I undertook a dual role, assisting during the recruitment process, supporting onboarding, and managing tasks related to the employee journey.

My responsibilities included:

• Managing both inbound and outbound communications
• Providing support for all administrative tasks
• Conducting return-to-work interviews and assisting in disciplinary meetings
• Taking minutes during meetings and distributing them appropriately
• Updating records for new hires
• Ensuring completion of mandatory training modules for new employees
• Sifting through CVs, scheduling interviews, and collecting screening and vetting documents

Acting as the first point of contact for general HR inquiries from employees

Employed under a DWP contract, I managed the Universal Credit phone line as a primary point of contact for customers. I operated within established quality guidelines while consistently meeting weekly performance targets.

My responsibilities included processing, investigating, and resolving customer inquiries, all while adhering to the organization's quality standards and procedures. After six months, I transitioned to a quality coach position, where I provided call monitoring, evaluation, and feedback. Working on multiple customer lines in order to meet customer demand.

• Addressing customer complaints and recognizing when to escalate issues
• Recording all relevant details from calls
• Assisting with the training program for new employees

Providing a professional and efficient service to clients while fully addressing their needs. As a customer service specialist, I handled account inquiries, resolved service complaints, and ensured overall customer satisfaction.

• Responded to queries through phone, email, and live chat, boosting customer satisfaction with timely support.
• Logged customer information, call notes, and personal data in the internal database.
• Supplied product information and offered friendly, attentive service by swiftly responding to inquiries and processing orders, replacements, refunds, and exchanges.
• Managed complaints and troubleshot customer issues to achieve quick, first-contact resolutions.
• Ensured compliance in delivery by following up with the designated shipping courier.

As a member of the pre-opening team for the first dual-branded hotel in Manchester, which features over 320 rooms and seven meeting spaces, my primary role as a front desk receptionist was to create and deliver an exceptional guest experience for both new and returning customers, ensuring adherence to brand recognition and standard procedures.

Key responsibilities included:
Managing check-in and check-out operations

• Providing assistance with administrative and clerical tasks as required
• Handling telephone switchboard duties
• Taking and entering telephone bookings
• Keeping accurate records of bookings and payments
• Collaborating with various internal departments to meet guest needs
• Preparing daily reports

Accountable for generating leads and achieving sales objectives. This role involved working towards a predetermined monthly target, utilizing a defined sales process to ensure successful closures and meet required goals.

• Promoting company services and customizing travel packages to effectively meet client needs
• Developing, advertising, and marketing the company's travel packages through both online and in-person sales strategies
• Managing sales transactions and operating the cash register
• Addressing alterations to travel arrangements

Responsible for overseeing the daily operations of the store, as well as strategizing and executing plans to draw in customers and achieve sales goals.

• Managing daily customer service activities
• Engaging with clients to assess their needs
• Participating in monthly meetings with brand representatives
• Handling the processing, receiving, and organization of shipments
• Keeping track of and maintaining store inventory
• Reconciling cash registers with receipts