ALESSANDRO BENAZZI
Rome
Summary
Hospitality and Events Operations Leader with 15+ years of international experience in hotel management, multi-department operations, and large-scale event delivery. Proven track record in optimizing workflows, managing budgets over €2M, and driving revenue growth through strategic planning and hands-on leadership. Strong commercial mindset, guest-experience focus, and ability to lead multicultural teams while improving service quality, efficiency, and profitability.
Overview
23
23
years of professional experience
Work History
Deputy Hotel Manager & Events Director
Villa Tuscolana Park Hotel & Conference Center
01.2022 - Current
- Led team of 60 to 95% annual occupancy via revenue optimization
- Organized/supervised 75+ corporate & wedding events yearly via HotelQube CRM
- Reduced operational costs 15% through cross-departmental coordination
Sales Executive
Gea Events
01.2021 - 01.2022
- Generated €450K+ in new business through targeted acquisition strategies.
- Managed a portfolio of 40+ corporate clients, achieving a 95% retention rate.
- Increased sales conversion rates by 22% through customized presentations and demos.
Guest Relations Manager
Temple Point Resort
01.2007 - 2007
- Improved guest ratings by 15% through targeted service enhancements.
- Coordinated operations across 6 departments to ensure seamless service delivery.
- Developed guest feedback systems to identify trends and improve service quality
Executive Director
Italian Chamber of Commerce in Morocco
01.2019 - 01.2021
- Oversaw operations with an annual budget of €800K.
- Enhanced institutional visibility by 40% through strategic marketing and public relations.
- Managed organizational budget, ensuring alignment with strategic goals and financial sustainability.
Senior Account Manager
Numeri Primi
01.2014 - 01.2018
- Managed annual budgets exceeding €2M for major corporate clients.
- Increased profit margins by 12% through contract negotiation and cost optimization.
- Led strategic account planning and execution to enhance customer satisfaction and retention.
Flight Attendant / Cabin Manager
Blue Panorama Airlines
01.2008 - 01.2013
- Trained 30+ junior flight attendants, reducing service errors by 20%.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Conference and Events Executive
Garden Travel
01.2003 - 01.2006
- Delivered 80+ international medical congresses and incentive events.
- Managed USA and Canada markets for pharmaceutical clients, generating €1M+ annual revenue.
- Coordinated logistics for groups ranging from 50 to 300 participants.
Education
Master - Marketing and Sales Management
Salerno Formazione Business School
Napoli01.2024
Professional Certificate - International Development Cooperation
VIS – International Cooperation And Development NGO
Rome01.2025
Bachelor's Degree - MA in Languages For International Communication
Roma Tre University
Rome01.2003
Skills
- Hotel Operations Management
- Enhancing guest satisfaction
- Multi‑department Coordination
- Quality Assurance & SOP Development
- Vendor & Supplier Negotiation
- Budget Oversight (€2M)
- Revenue & Occupancy Optimization
- PMS & CRM Systems
- Analytical decision making
- Cross‑cultural Team Leadership
- MICE & Premium Wedding Coordination
- Strategic business development
LANGUAGES
Italian (Native)
English (C1)
Spanish (C1)
French (B2)
Timeline
Deputy Hotel Manager & Events Director
Villa Tuscolana Park Hotel & Conference Center
01.2022 - Current
Sales Executive
Gea Events
01.2021 - 01.2022
Executive Director
Italian Chamber of Commerce in Morocco
01.2019 - 01.2021
Senior Account Manager
Numeri Primi
01.2014 - 01.2018
Flight Attendant / Cabin Manager
Blue Panorama Airlines
01.2008 - 01.2013
Guest Relations Manager
Temple Point Resort
01.2007 - 2007
Conference and Events Executive
Garden Travel
01.2003 - 01.2006
Master - Marketing and Sales Management
Salerno Formazione Business School
Professional Certificate - International Development Cooperation
VIS – International Cooperation And Development NGO
Bachelor's Degree - MA in Languages For International Communication
Roma Tre University
INTERESTS
Non-Profit Conference Organizer – 50-delegate events on €4k; break-even via sponsorships.
Bestselling Novelist (Ali di Cartapesta, 2015) – Topped emerging novel charts for 3 months.
PADI Advanced Open Water Diver – Certified with advanced risk management.