Alessandro Casanica

Strategic Development and Corporate IT Management

1. Strategic Development and IT Projects Management

• Expansion and optimization of company services, marketing strategies, and IT solutions.
• Planning, management, and supervision of IT projects, ensuring alignment with business objectives.
• Coordination with Team Leaders and internal resources to achieve defined goals and project milestones.
• Design and implementation of workflow automation processes to improve efficiency and operational performance.

2. MSP Platforms Management

• Administration and management of Managed Service Provider (MSP) platforms, including ESET Endpoint, Coretech, Stak, Sygma1Backup, N-Able Backup, Acronis Backup, MSP360, Xopero Cloud, Bitdefender GravityZone and Bitdefender Central, Microsoft 365 Admin Center.
• Technical training and certification on the use, configuration, and management of cybersecurity and backup platforms.

3. Technical Support and Digital Forensics

• Remote and on-site technical support using remote management tools such as TeamViewer.
• Management of digital forensics activities and use of specialized software for data analysis and investigation.
• System administration and troubleshooting of networks, workstations, servers, and IT infrastructures.

4. Documentation Management and Backup Solutions

• Management of technical documentation through IT documentation platforms such as IT Portal and Hudu.
• Planning, configuration, and monitoring of backup strategies, including certified data deletion processes according to regulatory requirements.

5. Email Security and Corporate Digital Channels

• Monitoring and management of email security solutions, including LibraESVA Email Security and LibraESVA Mail Archiver.
• Management and organization of corporate social media channels and digital communication activities.

6. Training and Compliance Activities

• Management of MEPA platform procedures and preparation of technical/commercial proposals for public administration projects.
• Support in compliance activities related to IT services and digital security requirements.

Customer Relationship Management, Sales Development and Technical Support

Customer and Partner Relationship Management

• Managed relationships with customers, business partners, and technology suppliers, ensuring effective communication and long-term collaboration.
• Handled order management processes and supported commercial operations.
• Developed customer-focused solutions by understanding business requirements and proposing suitable products and services.

2. Sales Management and Business Development

• Supported the achievement of annual sales targets through customer engagement, commercial strategies, and market analysis.
• Contributed to the development of sales opportunities and partnerships with existing and potential customers.
• Supported negotiations and commercial discussions with partners and stakeholders.

3. Technical Sales and Product Consulting

• Provided technical and commercial support for IT products and technology solutions.
• Delivered product demonstrations and training sessions for customers and internal teams.
• Assisted customers in selecting solutions according to their technical and business needs.

4. Marketing and Market Analysis

• Monitored technology market trends and customer needs to support business development strategies.
• Contributed to marketing initiatives aimed at increasing brand awareness and business opportunities.

Company Owner and IT Management Responsibilities

Business Development and Commercial Management

• Founded and managed an IT services and technology solutions business, overseeing commercial strategy, customer relationships, and operational activities.
• Managed business partnerships and commercial activities with major technology and telecommunications companies, including Fastweb, TIM, Sky, Linkem, Eolo, MSI Computer, and Kena Mobile.
• Developed and maintained relationships with key distributors and suppliers, including Esprinet, Runner, Ingram Micro, Sifar, Aroundtech, and other technology partners.
• Negotiated commercial agreements and developed strategic partnerships with international and Italian technology brands, including BQ, Samsung Business, Videopacini, Kroll Ontrack, Dell, Lenovo Business, MSI Computer (Gold Reseller), Acer, LG, Huawei, Xiaomi, Samsung, S-Mart, and Quick Heal.
• Managed B2B customer relationships, product presentations, technical demonstrations, and solution proposals.

2. IT Consulting, Infrastructure Design and Digital Solutions

• Designed and implemented IT strategies for companies, focusing on network security improvement, infrastructure optimization, and hardware/software solutions.
• Provided IT consulting services, including corporate IT management, website development, domain management, and digital services.
• Managed Microsoft 365 administration for the company and its branches, including user management and cloud services configuration.
• Co-founded Mobileteck.it, a technology website, platform, and blog focused on innovation and mobile technologies, managing the website creation, branding, and logo development.

3. IT Laboratory and Process Management

• Managed the internal IT laboratory, defining operational procedures and improving technical workflows.
• Optimized internal processes to increase efficiency, quality control, and customer service effectiveness.
• Supervised technical activities, repairs, system configurations, and customer support operations.

System Administrator and IT Infrastructure Specialist

IT Infrastructure Management

• Administration and maintenance of corporate computers, network infrastructure, and IT services.
• Management of the Data Center (CED) with monitoring of network devices, servers, and backup systems.
• Configuration and monitoring of centralized endpoint protection solutions through Kaspersky Security Center.
• Administration and management of Microsoft 365 environments.
• Management of production printers, Zebra printing systems, and NiceLabel software solutions.
• Administration and maintenance of Wildix VoIP phone systems.
• System cloning, migration, and deployment activities on Windows and Linux platforms.

2. Backup, Virtualization and Disaster Recovery

• Design, optimization, and management of backup and disaster recovery strategies using Iperius Backup solutions.
• Administration of physical and virtual servers, including Microsoft Hyper-V environments.
• Management and monitoring of virtualization platforms and security consoles to ensure system availability and data protection.

3. Technical Maintenance and Monitoring

• Maintenance and troubleshooting of network printers, surveillance cameras, and connected devices.
• Management and configuration of alarm monitoring software and related IT systems.
• Preventive maintenance activities aimed at improving infrastructure reliability and reducing service interruptions.

4. Vendor and Procurement Management

• Management of relationships with hardware and software suppliers.
• Evaluation, purchasing, and deployment of IT equipment, licenses, and technology solutions according to business requirements.

IT Support, System Maintenance and Data Recovery Specialist

1. Computer Maintenance and Hardware Troubleshooting

• Managed an IT laboratory, providing maintenance, repair, and technical support for computer systems and workstations.
• Performed advanced troubleshooting on Windows, Linux, and macOS operating systems.
• Used command-line tools and system registries for diagnostics, configuration, and problem resolution.
• Repaired and replaced hardware components, including motherboards, power supplies, and internal computer components.

2. Cybersecurity Management and IT Projects

• Installed, configured, and managed centralized antivirus solutions, including Kaspersky Antivirus Management.
• Supported cybersecurity projects for corporate clients, implementing security solutions and improving IT protection levels.
• Provided technical consulting and assistance for business environments with different IT requirements.

3. Data Recovery and System Deployment

• Performed data recovery operations using forensic software tools and Linux-based environments.
• Conducted system cloning, migration, and deployment procedures on Windows platforms.
• Configured and optimized Linux and Apple environments according to customer requirements.
• Applied troubleshooting methodologies for hardware failures, operating system issues, and data recovery scenarios.

4. Web Development and Digital Solutions

• Developed and managed basic websites using web development tools and content management solutions.
• Worked with professional data recovery software, including Foremost and Kroll Ontrack.
• Provided technical support for web-related services and digital solutions.

1. Electronic and Mechanical Maintenance

• Performed electronic and mechanical maintenance activities on industrial machinery and production equipment.
• Repaired, optimized, and replaced mechanical and electronic components to ensure continuous operation and maximum equipment efficiency.
• Diagnosed and resolved technical issues affecting machinery performance and reliability.

2. Firmware Programming and Machine Optimization

• Programmed and updated machine firmware to improve performance, stability, and implement new functionalities.
• Managed firmware-related troubleshooting activities, identifying and resolving technical issues to minimize downtime.
• Supported the optimization of machine operations through software and hardware adjustments.

Electronic Circuit Assembly and Technical Support

1. Electronic Circuit and PCB Assembly

• Assembly of electronic circuits and printed circuit boards (PCBs), including installation and integration of electronic components.
• Precision mounting and soldering of components according to technical specifications and production standards.
• Reading and interpretation of technical diagrams and assembly procedures.

2. Product Testing and Quality Control

• Final inspection and testing of assembled products to ensure compliance with quality standards.
• Identification, analysis, and correction of production defects or component issues.
• Performance of quality checks to guarantee reliability and functionality of electronic devices.

3. Soldering and Wave Soldering Operations

• Professional soldering of electronic components using manual and automated soldering techniques.
• Operation and basic maintenance of wave soldering equipment to ensure high-quality production processes.
• Continuous monitoring of soldering quality and production accuracy.