Alessandro Cencioni

• Ensured compliance with Global M+H IT Team regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
• Managed vendors for hardware, software, and services procurement, ensuring quality products at competitive prices.
• Spread ticket mindset for IT requests, and evaluate performances accordingly (ServiceNow)
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation. Deploying IT standards
• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Deliver and support ongoing IT migration
• Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
• Delivered and managing IT on new plant in Cerreto D'Esi
• Improved network efficiency by implementing new server configurations and optimizing system operations.
• Established robust IT service management framework based on M+H standards ( ITIL ), driving quality improvements and operational excellence.
• Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
• Created and terminated user's accounts from start to finish in business applications.
• Design and implementation best practices.
• Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
• Demonstrated familiarity with latest hardware, software and networking technology.
• Evaluated emerging technologies to identify opportunities for innovation and improvement within M+H IT Team.
• Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
• Streamlined processes through automation of routine tasks, increasing team productivity and reducing manual effort.
• Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
• Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
• Actively joined following M+H project teams : improve global customer service respond, define next hw deploying, network strategic deployment plan

• Data collection from IT ticketing system, on EMEA scale, plan roadmap to improve IT procedures
• Defines processes of targeted LOCAL IT team to deliver IT services across company.
• Determine availability of IT services by Key performance indicators (KPIs)
• Weekly monitor service delivery threshold and align them to business. Determine project fluctuations define further steps sustain growth and improve availability levels
• Define roadmap that aims to solve root cause of IT problem that significantly impact Operation
• Planning improvement strategies for IT infrastructure
• Monitor, guide and improve ongoing IT projects, EMEA area
• Manage financial resources provided, collecting feedback, improve IT budget
• Provide daily/weekly/monthly report to business

• Supervise and lead team to provide onsite and remote support
• Coordinate and guide L2 and L3 technical support, provide training whether it would required
• Level 3 and 4 tech support tickets
• Manage IT projects, new construction, hardware upgrade, replace network infrastructures, deal end-of-life projects, Wi-Fi expansions, IT infrastructure improvements, support pilots projects or new devices deployment
• Small Site Engineer responsible to keep up and respond to all Amazon middle miles locates in Centre and North Italy (41 warehouses)
• Manage IT suppliers, schedule and organize periodically planned maintenances
• Self-motivated, with a strong sense of personal responsibility.

• Company Overview: Microsoft Azure global infrastructure is made up of physical component comprised of 200+ physical datacenters
• Provided and escalated 2nd level technical support for complex technical issues, which may include leading problem management cases and providing management status
• Servers, network clusters and other infrastructure-related equipment setup and makes them ready for deployment
• Responded quickly to customer trouble tickets requesting equipment restarts, circuit testing, or data backup
• Monitoring and supervising migration or rack replacement projects
• Keeping sensitive customer information from being disclosed
• Microsoft Azure global infrastructure is made up of physical component comprised of 200+ physical datacenters
• Contact : Cem Otay - https://www.linkedin.com/in/cemotay/

• Company Overview: NCR is world's leading enterprise technology provider of software, hardware and services for banks, retailers, restaurants, small business
• Provided network devices updates, diagnoses and troubleshoot issues; accomplished 90% of tasks
• Provide on site customer support to network devices hosted all along Australia , Datacenters or Multinational' local branches
• Dealt with high sensitive information, replace, shred or backup HDD for remote net users or Australia government department
• Field support for complex hardware migrations
• Provide afternoon and night availability for financial customer or government department

Contact : Damien Mitchell - https://www.linkedin.com/in/damienmitchell/

• Company Overview: IBM SoftLayer is a public cloud computing platform, offers a range of services for compute, networking, storage, security and app-development
• Responsible for keeping the hardware component inventory stock for all servers rooms (6) tidy and updated
• Raise orders for new hardware components and receiving new servers, rack and network devices shipments
• Apply company policies to the any device delivered onsite, kept detailed logs and tagged them
• Track daily shipments and schedule pickups for faulty/damaged components that cannot be repaired on-site
• Buildup CO-Location (COLO) rooms, run cables, define rack layouts
• On site Hardware support for IT Cluster and Network device