Alessandro Dolcetti
Genova
Summary
Experienced IT Officer with a track record of managing and troubleshooting cruise ship IT/OT systems implementing innovative and effective solutions to increase productivity and streamline operations in close cooperation with shoreside IT department.
The experience gained from living and working abroad has been useful to develop strategies to deal very effectively with employees from different social and cultural backgrounds maintaining a collaborative working environment.
A few months ago a new chapter has started moving ashore to manage and supervise daily operations, new projects and new building from a different perspective.
Overview
12
12
years of professional experience
Work History
Fleet IT Operations and Projects Coordinator
GNV
07.2024 - Current
- Coordinate all the parties involved in IT projects onboard being the focal point for new ship building, new technology implementation and maintenance activities onboard.
- Act as person of reference for IT team onboard and ship's command
- Person to refer for issue escalation on day-by-day issue related to IT ship/fleet operations
- Collaborate with managers and product owner to evaluate needs and optimize operational plans.
- Mentor junior team members in technical skills development, fostering an environment conducive to continuous learning and professional growth.
- Provide expert guidance in selecting appropriate technologies to meet business goals while adhering to budget limitations.
IT Officer
Costa Crociere S.p.a.
10.2012 - 07.2024
- Responsible for IT/OT and TLC services, equipment and team on board guaranteeing the continuity, reliability and efficiency of those services
- Point of contact between shipside and shoreside
- Cooperate with shoreside personnel and external vendor for technical service and maintenance
- Monitor system performance indicators, undertaking necessary adjustments to ensure optimal operation and user satisfaction.
- Dedicated operator for GMDSS and emergency radio/sat equipment
- Manage onboard IT staff assessment, disciplining and career development
- Support the implementation of new software systems to improve efficiency and productivity
- Support and develop project plans and milestones to track progress and ensure successful completion
- Collaborate with stakeholders to identify requirements and develop solutions that met business needs
- Provide users support and deliver training and support in relation to new users and new technology
- Manage the inventory and maintenance of all on board hardware, software and resources
- Oversee on-site and off-site teams professionals working on diverse IT projects.
- Maintained 24/7 availability for critical system support issues ensuring minimal disruption to day-to-day operations.
Skills
- Organizational Skills
- People management
- Team Leadership
- Operations Management
- Crisis management
- Teamwork and Collaboration
- Problem-solving abilities
- Effective Communication
- IT Asset Management
- Work Planning and Prioritization
- Relationship Building
- Staff Management
- Project Management
Languages
English
Advanced
C1
Italian
Bilingual or Proficient (C2)
Timeline
Fleet IT Operations and Projects Coordinator
GNV
07.2024 - Current
IT Officer
Costa Crociere S.p.a.
10.2012 - 07.2024
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