Alessandro Fornari
Venice
Summary
Dedicated and enthusiastic entry-level professional with a passion for delivering exceptional customer support, managing the mailbox and telephone calls as a Junior Assistant Concierge at Belmond Cipriani. Recognized for strong organizational skills and client hospitality, committed to providing top-notch assistance to meet customer needs. Brings a hardworking attitude and focus on excellence, eager to contribute abilities to a dynamic team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Junior Assistant Concierge
Belmond Cipriani Hotel
04.2024 - 10.2024
- Provided professional guest greetings, while efficiently managing their arrivals and departures and ensuring compliance with company guidelines for luggage handling.
- Managed and addressed restaurant-related emails.
- Managed and fulfilled diverse guest needs, including purchasing requested items
- Responded and directed hotel phone calls
- Managed the cleanliness and functionality of the workspace
- Provided excellent guest service, including responding to night room service requests and fulfilling all guest needs
Delivery Boy
Conad
04.2023 - 09.2023
- Managed supermarket shopping for customers.
- Ensured prompt and accurate delivery of orders to customer homes adhering strictly to deadlines
- Maintained high level of customer service through attention to detail
- Ensured van was clean and ready for timely deliveries
Pizza Delivery Driver
Fabio's Pizza
03.2023 - 04.2023
- Communicated effectively with restaurant staff to confirm order details, pick-up times, and special instructions
- Adjusted delivery routes in response to traffic conditions or road closures, maintaining punctuality
- Processed card payments using POS system, providing receipts for proof of transaction
- Maintained vehicle in optimum condition for safety and reliability
Accreditation Desk Officer
Coop Culture Venice Film Festival
08.2022 - 09.2022
- Provided press officers at the Venice Film Festival with accreditation
- Delivered efficient and quality service under tight deadlines while maintaining composure
- Highlighted key locations of the film festival with clarity
Water Sports Equipment Rental Operator
Freetime Diving
06.2022 - 08.2022
- Assisted customers in selecting appropriate sporting gear and offered detailed explanations of the guidelines
- Maintained a safe environment through vigilant monitoring
- Performed regular maintenance to enhance vehicle efficiency and customer safety
Bar Runner
Sunshine S.N.C.
08.2021 - 09.2021
- Attended to customers' requests at the bar
- Maintained cleanliness and organization of the environment
- Ran efficient table assignments and reservation management.
Education
Diploma of Higher Education - Languages and Tourism
Algarotti Technical Institute For Tourism
Venezia07.2022
Lower Secondary School Diploma - Standard Lower Secondary School Education
Foscarini
Venezia07.2017
Skills
- Client confidentiality
- Mailbox management
- Dedicated team player
- Greeting visitors
- Interpersonal communications
- Hospitality
- Telephone etiquette
- Quick Decision Making
- Professional Appearance
- Strong Work Ethic
- Quick Learner
- Valid Driver's License
Languages
English
Upper Intermediate
B2
Spanish
Intermediate
B1
French
Intermediate
B1
Italian
Bilingual or Proficient (C2)
Russian
Beginner (A1)
Certification
- B2 FIRST CERTIFICATE
- ICDL FULL STANDARD
- BRITISH STUDY CENTERS (01/09/2018-14/09/2018)
Timeline
Junior Assistant Concierge
Belmond Cipriani Hotel
04.2024 - 10.2024
Delivery Boy
Conad
04.2023 - 09.2023
Pizza Delivery Driver
Fabio's Pizza
03.2023 - 04.2023
Accreditation Desk Officer
Coop Culture Venice Film Festival
08.2022 - 09.2022
Water Sports Equipment Rental Operator
Freetime Diving
06.2022 - 08.2022
Bar Runner
Sunshine S.N.C.
08.2021 - 09.2021
Diploma of Higher Education - Languages and Tourism
Algarotti Technical Institute For Tourism
Lower Secondary School Diploma - Standard Lower Secondary School Education
Foscarini
- B2 FIRST CERTIFICATE
- ICDL FULL STANDARD
- BRITISH STUDY CENTERS (01/09/2018-14/09/2018)
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