Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Passions /Hobbies
Additional Information
Timeline
Generic
Alessandro Inglese

Alessandro Inglese

Messina

Summary

Highly organized and dependable candidate with a proven track record of effectively managing multiple priorities. Possesses a positive attitude and strong willingness to take on additional responsibilities to meet team goals. Seeking a full-time position that provides professional challenges and utilizes exceptional interpersonal, time management, and problem-solving skills. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and a positive attitude in stressful situations and high-volume environments.

Overview

1
1
Certification

Work History

Accountant

Contor
03.2024 - 05.2024
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Managed approximately 40 incoming calls, emails and faxes from customers
  • Gathered financial information, prepared documents, and closed books.
  • Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
  • Used advanced software to prepare documents, reports, and presentations.
  • Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
  • Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
  • Developed comprehensive budgets that aligned with company goals while ensuring fiscal responsibility.
  • Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
  • Modified comprehensive reporting to reflect changing financial structure.

Postman

Poste Italiane
01.2024 - 03.2024
  • Identified potential problems or delays in mail processing, proactively addressing issues before they impacted delivery timescales.
  • Efficiently processed high volumes of mail by utilizing automated sorting equipment, maintaining smooth workflow within the distribution center.
  • Maintained a high level of organization in sorting mail for efficient distribution to various addresses.
  • Collaborated with team members to streamline operations and improve overall performance within the postal service.
  • Assisted customers with inquiries regarding postal services, providing knowledgeable and courteous support.
  • Supported colleagues during periods of staff shortages or increased workload, exemplifying teamwork and dedication to upholding service standards.
  • Built strong relationships with customers on assigned routes, fostering trust and loyalty towards the postal service.
  • Handled international shipments with care, ensuring proper documentation was completed and customs requirements were met.
  • Demonstrated flexibility in accommodating last-minute adjustments to delivery routes due to holidays or unforeseen circumstances.
  • Ensured the safety and security of mail by adhering to strict handling procedures during collection, processing, and delivery stages.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Employed GPS and other navigational tools to find shortest routes to locations.
  • Observed traffic and safety regulations for safe transport and delivery of mail.

Employee

Comet s.p.a
11 2022 - 06.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Used to deal with more than approximately 60 clients every day
  • Managed multiple tasks and met time-sensitive deadlines.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Maintained clean, organized workspace according to operational standards.
  • Consistently provided friendly service to promote better customer engagement.
  • Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
  • Responded to customer complaints to help resolve issues.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
    Helped customers locate products and checked store system for merchandise at other sites.
    Assisted customers with prompt and polite support in-person and via telephone.
    Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
    Maintained current knowledge of evolving changes in marketplace.
    Kept detailed records of daily activities through online customer database.
    Presented professional image consistent with company's brand values.
    Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
    Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
    Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
    Selected correct products based on customer needs, product specifications and applicable regulations.
    Attended monthly sales meetings and quarterly sales trainings.
    Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
    Informed customers of promotions to increase sales productivity and volume.
    Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
    Built relationships with customers and community to promote long term business growth.
    Developed, maintained and utilized diverse client base.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.

Supermarket Employee

Conad - Supermercato
10 2022 - 11 2022
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Addressed customer complaints and concerns, providing mutually beneficial solutions.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Theatre Performer

On Stage Company
10 2018 - 10 2020
  • Learned scripts to understand characters' relationships and develop role interpretations.
  • Sang and danced with creative ensembles and troupes for dramatic and comedic performances.
  • Studied scripts to successfully portray characters in dramas and comedies.
  • Captured audience by channeling and exhibiting emotions, resulting in audience laughter, crying, excitement, shock, and fear.
  • Performed humorous and serious interpretations of emotional actions and situations, using body movements, and gestures.
  • Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
  • Kept in good physical shape to increase fitness and movability on set.
  • Made necessary adjustments to acting, following guidance and requests from directors.
  • Learnt different styles and schools of acting to broaden work prospects.
  • Practiced lines and scenes independently and collaboratively to prepare for performances.
  • Worked collaboratively with other actors to perform scenes and convey stories.
  • Provided constructive feedback and insight into performance of colleagues role.
  • Made quick adjustments to characters on stage.
  • Maintained professional attitude and demeanor at all times.
  • Received positive audience feedback in various theatrical shows.
  • Worked with acting coaches to improve skills for auditions.
  • Participated in professional workshops and master classes to hone acting skills.
  • Developed characters through improvisation and script analysis.
  • Collaborated with other actors to create believable and dynamic scenes.
  • Conducted warm-up exercises prior to performances to increase focus and energy.
  • Interpreted scripts to create believable characters.
  • Utilized physical and vocal techniques to portray characters on stage.
  • Used body language, facial expressions and vocal techniques to convey messages.
  • Sought out auditions for different roles, arriving on time and well-prepared.
  • Applied techniques, using sense memory, character analysis and script analysis to bring characters to life.
  • Gained valuable on-set experience by working with established directors.
  • Collaborated with other performers for scene and character development.
  • Memorized lines quickly and delivered convincingly in different acting settings.

Promoter

La Giara
8 2017 - 10 2018
  • Identified potential marketing opportunities to increase brand awareness.
  • Identified interested and qualified customers to provide potential customers with additional information regarding product.
  • Collaborated with media representatives to optimize coverage of special events.
  • Collected and managed all generated leads from promoters assigned to team on daily basis.
  • Scheduled appointments with potential customers for product installation.
  • Communicated product value, quality, and style to educate and entice potential customers.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Increased sales by effectively communicating product benefits.
  • Maintained knowledge of current promotions and product features.
  • Maintained accurate records of promotional events and customer interactions.
  • Worked with team to achieve sales goals for products.


  • Established and maintained positive relationships with customers.



Restaurant Waiter

Il Campanile
10 2015 - 3 2017
  • Cultivated warm relationships with regular customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Informed customers about daily and seasonal specials.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Guitar Teacher

La Chitarra In 3 Mesi / Self-employed
10 2014 - 3 2020
  • Assessed each student's playing talent to tailor instruction to meet individual needs.
  • Taught students how to clean, polish, dress frets, tighten screws and properly store guitar in case.
  • Provided guitar instruction to students of varying age and skill levels.
  • Encouraged creativity and self-discovery through experimentation with musical instruments.
  • Developed comprehensive plans to increase repertoire, technical abilities and aural development.
  • Created relaxed environment and built strong rapport with students and families, resulting in more productive lessons.
  • Developed lesson curriculum based on student skill level.
  • Created custom lesson plans for students, advised on equipment purchases and assigned personalized homework to maximize learning and enhance lesson plans.
  • Took excerpts from various music texts to provide students with well-rounded knowledge and retained interest.
  • Built rapport with students and family members.
  • Provided students with written and recorded material to organize home practice sessions.
  • Assisted clients in preparing for auditions or performances
  • Provided extra help and support to offer additional support to struggling students and encourage success in art subjects.
  • Adapted instruction to meet individual student needs to differentiate instruction to meet students' diverse learning needs and abilities.
  • Used technology in classrooms to integrate technology and multimedia tools into art lessons and enhance student learning.
  • Managed classroom behavior to establish and maintain clear classroom behavior and discipline expectations.
  • Planned and delivered lessons to teach classes in arts to engage and educate students.
  • Incorporated student interests and experiences to make learning relevant and meaningful.
  • Provided feedback and grades to provide regular feedback on student progress and assigned grades based on performance.
  • Communicated with parents to maintain regular communication about student progress and any concerns.

Education

High School Diploma -

I T.E.S Antonio Maria Jaci
Messina, Italy
6 . 2014

Accounting With SAP - Accounting Up To Budgeting, Finance, Analysis Of SAP ERP Functions

UMANA FORMA
Milan
4 . 2023

Associate of Arts - Acting, Musical Theatre, Singing, Dancing, Diction, History Of Theatre, Tap Dance

Vaudeville La Scuola
Messina, Italy
06.2018

Skills

  • Cultural Awareness
    Analytical and Critical Thinking
    - Relationship building and management
  • Calculus
  • Customer service-focused
  • Effective communication
  • Relationship builder
  • Accepts direction and coaching graciously
  • Stand-in experience
  • Memorization skills
  • Guest relations management
  • Flexible and Adaptable

Accomplishments

  • Established long-term relationships with a large base of customers through effective listening, open-ended questioning and positive response to inquiries.
  • Assisted customers by locating requested items quickly, which reduced the number of calls on the customer service desk.
  • Volunteered to handle the cash register when the store was short-staffed with zero till errors during the entire time.
  • Uncovered a pricing mistake on before it became a major issue, effectively saving the store.
  • Resolved product issue through consumer testing.
  • Supervised team of 23 staff members.

Certification

  • High School Degree in Administration, Finance and Marketing
  • Musical Theatre Degree
  • German B1 level - Provinz Bozen/ Provincia di Bolzano [12/09/2023]
  • Accounting by using SAP [UMANAFORMA] - [27/03-26/04/2023]
  • General Training on Safety at Work
  • Shorinji Kempo 1st Kyu Grade [2018]

Languages

Italian
Native Language
English
Advanced (C1)
German
Intermediate (B1)
Italian
Master or proficient (C2)
Dutch
Elementary (A2)
French
Elementary (A2)

Passions /Hobbies

• Reading
• Chess
• Guitar
• Drums
• Language
• Language Exchange
• Writing
• Theatre
• Cinema
• Sport
• Football
• Cycling

Additional Information

I authorize the processing of personal data contained in my curriculum vitae according to D. Lgs. 196/2003 and EU Regulation 2016/679

Timeline

Accountant

Contor
03.2024 - 05.2024

Postman

Poste Italiane
01.2024 - 03.2024

Employee

Comet s.p.a
11 2022 - 06.2023

Supermarket Employee

Conad - Supermercato
10 2022 - 11 2022

Theatre Performer

On Stage Company
10 2018 - 10 2020

Promoter

La Giara
8 2017 - 10 2018

Restaurant Waiter

Il Campanile
10 2015 - 3 2017

Guitar Teacher

La Chitarra In 3 Mesi / Self-employed
10 2014 - 3 2020

High School Diploma -

I T.E.S Antonio Maria Jaci

Accounting With SAP - Accounting Up To Budgeting, Finance, Analysis Of SAP ERP Functions

UMANA FORMA

Associate of Arts - Acting, Musical Theatre, Singing, Dancing, Diction, History Of Theatre, Tap Dance

Vaudeville La Scuola

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