Alessandro Mariani

• Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
• Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
• Researched issues with shipments, product damage and incorrect product amounts.
• Updated customer service database with new information, address changes and contact details.
• Immediately brought critical issues to IT for resolution.

• Performed field calculations to complete assessments.
• Coordinated survey crew activities and oversaw field operations.
• Updated deeds, leases and other legal documents with property descriptions and boundary details.

During the COVID-19 pandemic, having closed the sector in which I previously worked, I made myself available where labor was needed, working directly on the production line for the packaging of disinfectant products.

• Employed GPS technology to pinpoint baseline, meridian, tier and range coordinates defining boundaries of township residential lots.
• Used ProgeCAD and AutoCAD to create detailed maps from raw field data.
• Measured and marked property lines and key topographic features.

• Continually expanded knowledge of product and service.
• Researched product's technical specifications and accurately communicated information.