ALESSANDRO MONTELLA
Borgo a Mozzano
Profilo professionale
Results-driven, multilingual professional with international experience across the UK, Spain, and Italy. Strong background in client-facing and operational roles within fast-paced environments. Developed excellent communication, problem-solving, and team coordination skills. Studied International Business & Management at Anglia Ruskin University, Cambridge, with a growing interest in business processes, technology, and structured problem solving. Now seeking to transition into a business and technology-focused consulting environment.
Panoramica
6
6
years of professional experience
Esperienza lavorativa
Assistant Manager / Sales Operations
Backyard Lounge
Tenerife
2024.01 - 2025.01
- Supported daily operations in a high-volume hospitality environment
- Coordinated team activities and maintained service quality during peak periods
- Assisted management with process improvements and operational organization
- Contributed to restoring the venue from declining performance to renewed profitability
- Managed product stock and inventory control, ensuring availability of supplies
- Worked closely with staff to resolve day-to-day operational issues
Assistant Manager / Client Relations
Soho House
London
2023.01 - 2024.01
- Supported leadership in membership acquisition and retention activities
- Managed VIP client relationships, ensuring consistently high service standards
- Coordinated communication between departments to improve guest experience
- Acted as a key point of contact during events, solving issues in real time
- Contributed to revenue growth by identifying upselling opportunities
- Reported daily operational issues and client feedback to management
Client Relations Lead / Supervisor
Osteria
Lucca
2022.01 - 2023.01
- Engaged potential customers, contributing to increased walk-in traffic
- Presented menu options and recommended food and wine pairings
- Supported revenue growth through effective upselling
- Assisted in coordinating daily service operations
- Helped train new staff in customer service standards
- Provided feedback on customer preferences and peak-time trends
Team Supervisor
Zizzi / Westwood Sports Bar
London
2020.01 - 2022.01
- Supervised team performance in high-volume environments
- Ensured operational consistency and quality across shifts
- Supported management with daily coordination and problem solving
- Handled cash management and end-of-day reconciliation
Waiter / Service Specialist
The Ivy Brasserie
Cambridge
2019.01 - 2020.01
- Worked in a performance-driven, high-standard service environment
- Developed resilience, attention to detail, and strong communication skills
- Adapted quickly in a fast-paced, team-oriented workplace
Istruzione
International Business & Management
Anglia Ruskin University
CambridgeHospitality Diploma -
Multicenter School
NaplesProfessional Bartending Certification -
FBS Flair Bartender School
NaplesCompetenze
- Problem Solving in Fast-Paced Environments
- Team Coordination and Operational Support
- Client Communication and Stakeholder Interaction
- Adaptability in International Work Environments
- Basic Understanding of Business Processes
- Comfortable Learning New Digital Tools
- Professional Communication in English and Italian
Informazioni aggiuntive
International work experience across the UK, Spain, and Italy, Fluent in English and Italian; conversational Spanish, Currently completing AWS Cloud Practitioner course (Amazon Web Services), Interest in emerging technologies including cloud computing, AI, and blockchain, Personal interest in financial markets and digital assets, Driving License - Category B, GDPR data handling awareness
Competenze linguistiche
Inglese, Italiano
Lingua madre
Spagnolo
Intermedio
B1
Cronologia
Assistant Manager / Sales Operations
Backyard Lounge
2024.01 - 2025.01
Assistant Manager / Client Relations
Soho House
2023.01 - 2024.01
Client Relations Lead / Supervisor
Osteria
2022.01 - 2023.01
Team Supervisor
Zizzi / Westwood Sports Bar
2020.01 - 2022.01
Waiter / Service Specialist
The Ivy Brasserie
2019.01 - 2020.01
International Business & Management
Anglia Ruskin University
Hospitality Diploma -
Multicenter School
Professional Bartending Certification -
FBS Flair Bartender School