Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ALESSANDRO PALOMBINI

ALESSANDRO PALOMBINI

Tarquinia

Summary

Highly proactive manager with more than 10 years of experience in team leadership in hospitality industry. Background includes sales, management and customer service in fast-paced settings. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

12
12
years of professional experience

Work History

Restaurant Manager

Grancevola
05.2023 - Current
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Cabin Crew Member

Ryanair
12.2018 - 01.2021
  • Answered passengers' questions and provided solutions to issues arising during flights
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures
  • Followed company regulations and rules to promote safe environment for travelers and employees
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.

Deli Manager

French Twist
09.2016 - 09.2017
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies
  • Integrated service and team management strategies to boost business profits
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank
  • Set schedules for 16 staff by planning and designating shifts and hours
  • Accurately completed weekly financial tasks worth over $ 58000 of cash and card transactions
  • Maintained high levels of interactions and customer service with all customers
  • Resolve any food quality and service complains.

Manager

Villandry
02.2013 - 08.2016
  • Took customer orders and capitalized on opportunities to sell special beverage and food options
  • Effectively managed payroll and timekeeping, including completation of the proper paperwork for new hired and terminations
  • Created fun team building activities to engage staff in up selling to meet revenue targets
  • Led and directed team members on effective methods, operations and procedures
  • Strategically developed effective marketing plans to increase sales profit while managing costs
  • Determined business needs by acquiring client feedback for process improvements
  • Maximized customer service by training staff, overseeing operations and resolving issues
  • Improved customer service rankings by resolving issues quickly and accurately.

Education

MOC - Tourism And Travel Management

University of Queensland
Bisbane
09.2022

GED -

Orioli
Viterbo, Italy
07.2007

Skills

  • Operations Management
  • Customer Engagement
  • Schedule Coordination
  • Menu development
  • Staff Management
  • Recruitment
  • Food Service Background
  • Complaint resolution
  • Point of Sale (POS) system operation
  • Shift Management
  • Customer-Oriented
  • Organization and prioritization
  • Wine Knowledge
  • Team Management
  • Customer loyalty
  • Staff Scheduling
  • Supervisory skills
  • Adaptable
  • Passion for customer satisfaction

Languages

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
Japanese
Beginner (A1)

Timeline

Restaurant Manager

Grancevola
05.2023 - Current

Cabin Crew Member

Ryanair
12.2018 - 01.2021

Deli Manager

French Twist
09.2016 - 09.2017

Manager

Villandry
02.2013 - 08.2016

MOC - Tourism And Travel Management

University of Queensland

GED -

Orioli

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ALESSANDRO PALOMBINI