ALESSANDRO PEDRINI

- virtual infrastructure (approximately 90 VMs – vmware) – on 4 different locations.
- backup systems (Veeam + Arcserve)
- LAN and WAN network of 4 plants in Italy + VPN to foreign offices and consultants.
- Active Directory + Exchange (over 400 users).
- Office 365 + ADConnect
- basic knowledge of MS-SQL
- Fixed and mobile telephony. Cloud switchboard management and company smartphone fleet (200 mobile + 400 fixed)
- Printers (rental management and copy costs - approximately 40 printers)
- Level I and II helpdesk
- Infrastructure + networking projects - Server Room Management
- Direct communication with suppliers and consultants for support and planning
- Firewall management (Palo Alto)

• Hardware Technician
• Network project
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Assisted employees with resolving network problems at remote locations.

• Assessed customer's needs and coordinated with support groups to service customer.
• Maintained office PCs, networks and mobile devices.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Set up PCs, projectors and microphones for use in video conferencing rooms.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Managed system-wide operating system and software deployments as well as related software upgrade problems.
• Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
• Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.