Summary
Overview
Work History
Education
Skills
Personal Information
Hobbies and Interests
Languages
Certification
Timeline
Generic
ALESSANDRO POLI

ALESSANDRO POLI

Zovencedo

Summary

Friendly and approachable with knack for customer service and safety. Cares about guest comfort, enjoyment and security and offers excellent communication and relationship-building abilities accompanied by a natural propensity for teamwork and for the pursuit of targets.

Knowledgeable about emergency procedures and basic first aid.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cabin Crew Member

Smartwings
02.2024 - Current
  • Maximized passenger comfort by attending to individual requests.
  • Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Cleaned and serviced aircraft cabin, galleys and lavatories.

Cabin Crew Member

RYANAIR
09.2023 - 10.2024
  • Contributed to maintain a secure environment for all passengers and operators on board
  • Always behaved professionally towards passengers and colleagues
  • Made passengers feel safe flying, assist them as soon as they are in need
  • Always ready to assist passengers who are going through hard times or experiencing any kind of medical issues on board
  • Knowing how to handle medical emergencies and use of medical equipment on board, such as oxygen
  • Taking food and drink orders via VPOS
  • Inspected the interior of the aircraft prior to, during and after flights to ensure that emergency equipment was properly stowed.
  • Cultivated a positive atmosphere within the cabin, promoting relaxation and enjoyment for passengers throughout their journey.

WAITER

OLD WILD WEST
04.2023 - 07.2023
  • Taking food and drink orders
  • Forwarding orders to kitchen staff via PDA
  • Carefully transporting orders from kitchen and bar areas to tables and, once customers have finished, removing empty plates and glasses
  • Serving dishes at the table with speed, order and courtesy
  • Demonstrating polite and professional behaviour towards customers, making them feel comfortable
  • Solve any kind of misunderstanding between clients and workers

WAITER

TERZA LUNA
10.2022 - 12.2022
  • Taking food and drink orders
  • Bar Service
  • Forwarding orders to kitchen staff
  • Carefully transporting orders from kitchen and bar areas to tables and, once customers have finished, removing empty plates and glasses
  • Execution of table 'mise en place'
  • Serving dishes at the table with speed, order and courtesy
  • Arranging tables, chairs and cutlery and setting up tables for large groups
  • Demonstrating polite and professional behaviour towards customers

WAITER

SIVINOS CAMPING BOUTIQUE
07.2022 - 09.2022
  • Accompanying guests to tables, providing menus
  • Explaining menu options to guests, offering suggestions and promptly taking food and drink orders
  • Forwarding orders to kitchen staff via PDA
  • Carefully transporting orders from kitchen and bar areas to tables and, once customers have finished, removing empty plates and glasses
  • Serving dishes at the table with speed, order and courtesy
  • Arranging tables, chairs and cutlery and setting up tables for large groups
  • Demonstrating polite and professional behaviour towards customers

Education

HIGH SCHOOL DIPLOMA - INTERNATIONAL RELATIONS FOR MARKETING

Istituto Tecnico-Economico G.Piovene
2022

Skills

  • Attention and professionalism
  • Sense of responsibility
  • Ability to interact constructively
  • Effective time management
  • Composure under stress
  • Customer-Focused attitude

Personal Information

  • Age: 23
  • Place of birth: Arzignano, VI, Italy
  • Date of birth: 10/28/01

Hobbies and Interests

  • Traveling
  • Listening and producing music
  • Watching movies
  • Hanging out with people
  • Keeping a healthy lifestyle
  • Traveling
  • Meeting new people
  • Getting to know about different lifestyles
  • Working out

Languages

English
Advanced
C1
French
Intermediate
B1
Spanish
Intermediate
B1
Italian
Bilingual or Proficient (C2)

Certification

Cabin Crew attestation

Timeline

Cabin Crew Member

Smartwings
02.2024 - Current

Cabin Crew Member

RYANAIR
09.2023 - 10.2024

WAITER

OLD WILD WEST
04.2023 - 07.2023

WAITER

TERZA LUNA
10.2022 - 12.2022

WAITER

SIVINOS CAMPING BOUTIQUE
07.2022 - 09.2022

HIGH SCHOOL DIPLOMA - INTERNATIONAL RELATIONS FOR MARKETING

Istituto Tecnico-Economico G.Piovene

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