Alessia Avenia
Salerno
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Care Attendant
Contact Centre Sud
08.2023 - 05.2024
- Developed rapport with clients through active listening and empathetic communication techniques, fostering loyalty among customers.
- Demonstrated adaptability by successfully handling diverse customer inquiries and maintaining a consistently high level of service quality.
- Maintained accurate records of customer interactions, allowing for thorough follow-up on outstanding concerns or requests.
- Established trust with customers by being knowledgeable about company policies, promotions, and special offers.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Balanced multiple tasks simultaneously while consistently delivering exceptional service under tight deadlines or high-pressure situations.
- Resolved complex issues effectively by employing problem-solving skills and collaborating with team members when necessary.
- Participated in ongoing training programs to enhance knowledge of company products and services, contributing to superior job performance as a Customer Care Attendant.
- Navigated multiple computer systems and applications to find information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Sales Promoter
Italo Treno
12.2022 - 03.2023
- Assisted customers in the purchase of train tickets of the company, to ensure them a comfortable travel experience by finding the offer that best suits their needs.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Educated customers on features, benefits, and competitive advantages.
- Maintained knowledge of current promotions and product features.
- Greeted customers warmly and pleasantly answered inquiries.
Sales Assistant
United Colors Of Benetton
05.2022 - 09.2022
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Increased sales by providing exceptional customer service and product knowledge.
- Checked pricing, scanned items, applied discounts.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Cashier
Sole 365-Supermarkets
05.2021 - 05.2022
Cashier
Ikea
06.2020 - 10.2020
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
Sales Assistant
Goldenpoint
05.2019 - 03.2020
Education
Advanced English Language Level Course -
My English School
Salerno, Italy01.2022
High School Diploma -
Liceo Statale Alfano Primo
Salerno07.2015
Skills
- Organizational skills
- Communication skills
- Team work attitude
- Dialectical ability
- Patience
- Commercial attitude
- Customer orientated
- Problem Solving
- Initiative
- Professional presence
- Customer Service Experience
- Fluent English language
Certification
- Customer Care Professional Training Course - 06/2023-08/2023
Languages
Inglese
Upper intermediate (B2)
Timeline
Customer Care Attendant
Contact Centre Sud
08.2023 - 05.2024
Sales Promoter
Italo Treno
12.2022 - 03.2023
Sales Assistant
United Colors Of Benetton
05.2022 - 09.2022
Cashier
Sole 365-Supermarkets
05.2021 - 05.2022
Cashier
Ikea
06.2020 - 10.2020
Sales Assistant
Goldenpoint
05.2019 - 03.2020
Advanced English Language Level Course -
My English School
High School Diploma -
Liceo Statale Alfano Primo
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